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The impact of customer experience on relationship quality with travel agencies in a multichannel environment
Rajaobelina, Lova - In: Journal of travel research : a quarterly publication of … 57 (2018) 2, pp. 206-217
Persistent link: https://www.econbiz.de/10011915362
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Kundenorientierung am Flughafen
Sobetzko, Andreas - In: Kundenorientierung im Touristikmanagement, (pp. 235-244). 2000
Persistent link: https://www.econbiz.de/10003778433
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What do customers expect of travel agent-customer interactions? : measuring and improving customer experience in interactions with travel agents
Wu, Yu-Chi; Lee, Hsiang-Ming; Liao, Pin-Ru - In: Journal of travel and tourism marketing 35 (2018) 8, pp. 1000-1012
Persistent link: https://www.econbiz.de/10011941816
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The role of service quality, perceived value, and relationship quality in enhancing customer loyalty in the travel agency sector
Lai, Ivan Ka Wai - In: Journal of travel and tourism marketing 31 (2014) 3/4, pp. 417-442
Persistent link: https://www.econbiz.de/10010395958
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Living the brand at Airtours Holidays : making the connection between brand, culture and employee satisfaction
Bungay Stanier, Michael - 2009
Persistent link: https://www.econbiz.de/10003785206
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The balance of the impact of quality and recovery on satisfaction : the case of e-travel
Bernardo, Merce; Llach, Joseph; Marimon, Frederic; … - In: Total quality management & business excellence : an … 24 (2013) 12, pp. 1390-1404
Persistent link: https://www.econbiz.de/10010207986
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Customer loyalty to service providers : examining the role of service quality, customer satisfaction and trust
Setó-Pamies, Dolors - In: Total quality management & business excellence : an … 23 (2012) 11, pp. 1257-1271
Persistent link: https://www.econbiz.de/10009687538
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Service quality in tourism : measurement methods and empirical analysis
Langer, Michael - 1997
Persistent link: https://www.econbiz.de/10008729728
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The effect of service climate and internal marketing on organisational citizenship behaviour and customer orientation of service providers (case of study : travel and tourism agenc...
Oureh, Sara Esmaeil; Mokhtaran, Mahrokh - In: EuroMed journal of management : EMJM 3 (2020) 3/4, pp. 196-207
Persistent link: https://www.econbiz.de/10012504166
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An Alternative to Online Travel Agencies for Retention of Hotel Customers
Bonazzi, Riccardo - 2018
This paper describes a service that allows hotels to reduce their dependency form online travel agencies, such as Booking.com or Expedia. Online travel agencies are extremely helpful to increase the number of new reservations of most hotels, but they seem to be less effective for niche hotels...
Persistent link: https://www.econbiz.de/10012908267