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The development of an e-travel service quality scale
Ho, Chaang-Iuan; Lee, Yi-Ling - In: Tourism management : research, policies, practice 28 (2007) 6, pp. 1434-1449
Persistent link: https://www.econbiz.de/10003544571
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Mystery Shopping : Leistungsfähigkeit eines Instruments zur Messung der Dienstleistungsqualität
Schmidt, Karsten - 2007 - 1. Aufl.
Persistent link: https://www.econbiz.de/10003527934
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Mitarbeiter-Performance im Servicekontakt - Modellierung und Messung mittels Mystery Shopping im Tourismus
Lingenfelder, Michael; Schmidt, Karsten; Wieseke, Jan - In: Dienstleistungscontrolling, (pp. 181-210). 2005
Persistent link: https://www.econbiz.de/10003302041
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Measuring e-service quality for online travel agencies
Tsang, Nelson Kee Fu; Lai, Michael T. H.; Law, Rob - In: Journal of travel and tourism marketing 27 (2010) 3, pp. 306-323
Persistent link: https://www.econbiz.de/10003985076
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ISO certification in the tour operator sector
Mak, Barry - In: International journal of contemporary hospitality management 23 (2011) 1, pp. 115-130
Persistent link: https://www.econbiz.de/10008992199
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In TripAdvisor we trust : rankings calculative regimes and abstract systems
Jeacle, Ingrid; Carter, Chris - In: Accounting, organizations and society : an … 36 (2011) 4/5, pp. 293-309
Persistent link: https://www.econbiz.de/10009382494
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Customer responses to integrity issues for travel services in China : a content analysis based on online complaints
Gong, Jin-Hong; Xie, Li-Shan; Peng, Jia-Min; Guan, Xin-Hua - In: International journal of contemporary hospitality management 27 (2015) 2, pp. 199-213
Persistent link: https://www.econbiz.de/10011300098
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The relationship between the online consumer's profile and the type of service encounter in the online travel agencies
Barrera-Barrera, Ramón; Navarro García, Antonio; … - In: Achieving competitive advantage through quality management, (pp. 265-277). 2015
Persistent link: https://www.econbiz.de/10011300801
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Seniors' perceptions of service features on outbound group package tours
Wang, Kuo-Ching; Ma, Ai-ping; Hsu, Mei-ting; Jao, Po-chen; … - In: Journal of business research : JBR 66 (2013) 8, pp. 1021-1027
Persistent link: https://www.econbiz.de/10009755371