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Relationship marketing
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21,767
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2,247
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2,202
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2,063
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1,986
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Bruhn, Manfred
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116
Kumar, V.
83
Han, Heesup
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76
Mattila, Anna S.
63
Huber, Frank
62
Bauer, Hans H.
61
Verhoef, Peter C.
60
Stauss, Bernd
57
Krafft, Manfred
54
Propper, Carol
54
Svensson, Göran
53
Straume, Odd Rune
52
Herrmann, Andreas
51
Hollebeek, Linda D.
51
Agnihotri, Raj
48
Piller, Frank T.
46
Grönroos, Christian
45
Hanushek, Eric Alan
45
Prentice, Catherine
44
Prybutok, Victor R.
44
Gil Saura, Irene
43
Palmatier, Robert W.
43
Rivkin, Steven G.
43
Ahearne, Michael
42
Wieseke, Jan
41
Thaichon, Park
39
Grewal, Dhruv
38
Mittal, Vikas
38
Brekke, Kurt R.
37
Edvardsson, Bo
37
Shahin, Arash
37
Stock-Homburg, Ruth
37
Rapp, Adam
36
Usman, Osly
36
Autor, David H.
35
Gravelle, Hugh
35
McColl-Kennedy, Janet R.
35
Smith, Alan D.
35
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Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
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Hochschulrektorenkonferenz
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Université Paris-Dauphine (Paris IX)
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Books on Demand GmbH <Norderstedt>
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Nomos Verlagsgesellschaft
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World Bank Group
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American Marketing Association
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Edward Elgar Publishing
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Springer-Verlag GmbH
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European Centre for the Development of Vocational Training
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HAL
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Shaker Verlag
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Erasmus Research Institute of Management
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European Foundation for the Improvement of Living and Working Conditions
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Fördergesellschaft Marketing an der Universität Augsburg
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Bundesinstitut für Berufsbildung
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Economics Research, World Bank Group
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5
Erich-Schmidt-Verlag
5
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5
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Journal of business research : JBR
884
Journal of retailing and consumer services
756
International journal of hospitality management
618
Industrial marketing management : the international journal for industrial and high-tech firms
543
The service industries journal
423
SpringerLink / Bücher
346
The journal of services marketing
341
The journal of business & industrial marketing
284
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
253
International journal of contemporary hospitality management
244
Journal of the Academy of Marketing Science
244
NBER working paper series
240
Working paper / National Bureau of Economic Research, Inc.
227
Tourism management : research, policies, practice
206
Journal of hospitality marketing & management
203
Journal of Services Marketing
201
Journal of strategic marketing
199
Journal of travel and tourism marketing
197
NBER Working Paper
196
Services marketing quarterly
190
Discussion paper series / IZA
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Auditing : a journal of practice & theory
179
Journal of service research : JSR
177
Cogent business & management
175
The journal of personal selling & sales management : JPSSM
172
Journal of service management
170
International journal of electronic customer relationship management : IJECRM
169
Journal of marketing
165
Asia Pacific journal of marketing and logistics
150
Journal of air transport management
150
Service business
150
Journal of retailing
148
The TQM journal : the international review of organizational improvement
145
International journal of quality and service sciences
139
European Journal of Marketing
138
Marketing intelligence & planning
138
Psychology & marketing
137
International journal of productivity and quality management : IJPQM
130
European journal of marketing : EJM
129
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
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ECONIS (ZBW)
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1,485
RePEc
656
EconStor
427
USB Cologne (EcoSocSci)
235
BASE
119
OLC EcoSci
37
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1
The impact of service worker personal resources on relationship quality in business solutions
Prior, Daniel D.
- In:
Industrial marketing management : the international …
53
(
2016
),
pp. 216-225
Persistent link: https://www.econbiz.de/10011448290
Saved in:
2
Serviceorientierung und Servicekompetenz von Kundenkontakt-Mitarbeitern
Coenen, Christian
- In:
Interaktionen im Dienstleistungsbereich
,
(pp. 341-374)
.
2001
Persistent link: https://www.econbiz.de/10001555437
Saved in:
3
Erfolgsgeheimnis Telefonverkauf : begeistern sie ihre Kunden am Telefon
Zimmerl, Eva Maria
-
2008
-
1. Aufl.
Persistent link: https://www.econbiz.de/10003719489
Saved in:
4
Let's get real or let's not play : transforming the buyer/seller relationship
Khalsa, Mahan
;
Illig, Randy
-
2008
Persistent link: https://www.econbiz.de/10003743746
Saved in:
5
Sales and distribution management
Chunawalla, S. A.
-
2008
-
2. ed.
Persistent link: https://www.econbiz.de/10003770299
Saved in:
6
Solution selling on high technology products
Sharma, Arun
;
Iyer, Gopalkrishnan R.
;
Evanschitzky, Heiner
- In:
Marketing von Solutions : innovative Ansätze und Best …
,
(pp. 61-82)
.
2010
Persistent link: https://www.econbiz.de/10008732090
Saved in:
7
Engaged customers as job resources or demands for frontline employees?
Verleye, Katrien
;
Gemmel, Paul
;
Rangarajan, Deva
- In:
Journal of service theory and practice : JSTP
26
(
2016
)
3
,
pp. 363-383
Persistent link: https://www.econbiz.de/10011528307
Saved in:
8
Understanding the relationship between frontline employee boreout and customer orientation
Stock-Homburg, Ruth
- In:
Journal of business research : JBR
69
(
2016
)
10
,
pp. 4259-4268
Persistent link: https://www.econbiz.de/10011554145
Saved in:
9
Selling : building partnerships
Castleberry, Stephen Bryon
;
Tanner, John F.
-
2014
-
9. ed., internat. student ed.
Persistent link: https://www.econbiz.de/10010211721
Saved in:
10
Fostering employee-customer identification : the impact of relational job design
Li, Yan
;
Guo, Weining
;
Armstrong, Steven J.
;
Xie, Yi
; …
- In:
International journal of hospitality management
94
(
2021
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012495023
Saved in:
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