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An analysis of customers' e-complaints for luxury resort properties

Zheng, Tianshu; Youn, Hyewon; Kincaid, Clark S. - In: Journal of hospitality marketing & management 18 (2009) 7, pp. 718-729

Persistent link: https://www.econbiz.de/10003893335

The effects of transacation-specific investments in marketing channels: the moderating role of relational norms

Brown, James R.; Crosno, Jody L.; Dev, Chekitan S. - In: Journal of marketing theory and practice 17 (2009) 4, pp. 317-333

Persistent link: https://www.econbiz.de/10003897723

Impact of consolidation on efficiency and productivity in the lodging industry

Domazlicky, Bruce R.; Summary, Rebecca - In: Journal of business and economic perspectives 34 (2008) 1, pp. 35-47

Persistent link: https://www.econbiz.de/10003869234

The US hotel market and strategy

Wang, Tim; Holbrook, Matson; Lynn, David J. - In: Active private equity real estate strategy, (pp. 103-123). 2009

Persistent link: https://www.econbiz.de/10003871395

Estimating demand in search markets : the case of online hotel bookings

Koulayev, Sergei - 2009

In this paper, we emphasize that choice sets generated by a search process have two properties: first, they are limited; second, they are endogenous to preferences. Both factors lead to biased estimates in a static demand framework that takes choice sets as given. To correct for this bias, we...

Persistent link: https://www.econbiz.de/10003914087

The dimensions of international hotel employee service attitude and their managerial implications

Kuo, Chun-min - In: The service industries journal 29 (2009) 9/10, pp. 1199-1214

Persistent link: https://www.econbiz.de/10003914858

Measuring guest satisfaction and competitive position in the hospitality and tourism industry : an application of stance-shift analysis to travel blog narratives

Crotts, John C.; Mason, Peyton R.; Davis, Boyd - In: Journal of travel research : a quarterly publication of … 48 (2009/10) 2, pp. 139-151

Persistent link: https://www.econbiz.de/10003917930

The quality of guest comment cards : an empirical study of US lodging chains

Bartkus, Kenneth R.; Howell, Roy D.; Hills, Stacey Barlow; … - In: Journal of travel research : a quarterly publication of … 48 (2009/10) 2, pp. 162-176

Persistent link: https://www.econbiz.de/10003917936

Strategic hotel development and positioning : the effects of revenue drivers on profitability

O'Neill, John; Mattila, Anna S. - In: The Cornell School of hotel administration handbook of …, (pp. 929-937). 2010

Persistent link: https://www.econbiz.de/10008667100

Looking beyond RevPAR : productivity consequences of hotel strategies

Brown, James R.; Dev, Chekitan S. - In: The Cornell School of hotel administration handbook of …, (pp. 912-928). 2010

Persistent link: https://www.econbiz.de/10008667101

A service of the

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