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Event quality, perceived value, satisfaction and behavioural intentions in an event context
Armbrecht, John - In: Scandinavian journal of hospitality and tourism 21 (2021) 2, pp. 169-191
Persistent link: https://www.econbiz.de/10012517165
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Methods for determining areas for improvement based on the design of customer surveys
Yang, Ching-chow; Yang, King-jang; Yeh, Tsu-ming; Pai, … - In: The service industries journal 29 (2009) 1/2, pp. 143-154
Persistent link: https://www.econbiz.de/10003849578
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An integrated model of customer loyalty : an empirical examination in retailing practice
Chen, Yen-chun; Shen, Yung-cheng; Liao, Shuling - In: The service industries journal 29 (2009) 3/4, pp. 267-280
Persistent link: https://www.econbiz.de/10003870587
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Should a lower-price service offer a full-satisfaction guarantee?
Wong, Jehn-yih; Tsaur, Sheng-hshiung; Wang, Chih-hung - In: The service industries journal 29 (2009) 9/10, pp. 1261-1272
Persistent link: https://www.econbiz.de/10003914873
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Customers’ perceptions of service quality : do servers’ age stereotypes matter?
Luoh, Hsiang-fei; Tsaur, Sheng-hshiung - In: International journal of hospitality management 30 (2011) 2, pp. 283-289
Persistent link: https://www.econbiz.de/10008907646
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Relative impacts from product quality, service quality, and experience quality on customer perceived value and intention to shop for the coffee shop market
Yu, Hueiju; Fang, Wenchang - In: Total quality management & business excellence : an … 20 (2009) 11/12, pp. 1273-1285
Persistent link: https://www.econbiz.de/10003925339
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The managerial implications of an analysis of tourist profiles and international hotel employee service attitude
Kuo, Chun-min - In: International journal of hospitality management 28 (2009) 3, pp. 302-309
Persistent link: https://www.econbiz.de/10003855493
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Deploying effective service strategy in the operations stage of high-speed rail
Chou, Jui-sheng; Kim, Changwan; Kuo, Yao-chen; Ou, Nai-chi - In: Transportation research / E : an international journal 47 (2011) 4, pp. 507-519
Persistent link: https://www.econbiz.de/10008986918
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Customer reactions to encountering consecutive service failures
Wu, Cou-chen; Lo, Yu Husan - In: Journal of consumer behaviour : an international … 11 (2012) 3, pp. 217-224
Persistent link: https://www.econbiz.de/10009575353
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The role of service value and switching barriers in an integrated model of behavioural intentions
Lu, Tim; Tu, Rungting; Jen, William - In: Total quality management & business excellence : an … 22 (2011) 10, pp. 1071-1089
Persistent link: https://www.econbiz.de/10009504057