Narrow search
Showing 61 - 70 of 137,220
Cover Image
Customer orientation and cross-buying : the mediating effects of relational selling behavior and relationship quality
Lin, Su-yin - In: Journal of management research 4 (2012) 4, pp. 334-358
Persistent link: https://www.econbiz.de/10009727336
Cover Image
An empirical study of store environment influence on consumer multi-perceived values toward patronage intentions
Hsu, Tsuen-Ho; Chiu, Yen-Ting Helena; Lee, Yi-Jung - In: European retail research 26 (2012) 2, pp. 19-46
Persistent link: https://www.econbiz.de/10009728700
Cover Image
Effects of web site characteristics on customer loyalty in B2B e-commerce : evidence from Taiwan
Hsu, Li-chun; Wang, Kai-yu; Chih, Wen-hai - In: The service industries journal 33 (2013) 11, pp. 1026-1050
Persistent link: https://www.econbiz.de/10010126458
Cover Image
Fitting facilities to self-service technology usage : evidence from kiosks in Taiwan airport
Ku, Edward C. S.; Chen, Chun-der - In: Journal of air transport management 32 (2013), pp. 87-94
Persistent link: https://www.econbiz.de/10010127320
Cover Image
The effects of service supply on perceived value proposition under different levels of customer involvement
Song, Hua; Cadeaux, Jack; Yu, Kangkang - In: Industrial marketing management : the international … 54 (2016), pp. 116-128
Persistent link: https://www.econbiz.de/10011478737
Cover Image
The influence of perceived justice of service recovery on affective and cognitive trust
Wang, Edward Shih-tse; Chen, Lily Shui-lien - In: International journal of services and standards 7 (2011) 3/4, pp. 278-290
Persistent link: https://www.econbiz.de/10009513452
Cover Image
The adoption of mobile value-added services : investigating the influence of IS quality and perceived playfulness
Wang, Kai; Lin, Chien-liang - In: Managing service quality : MSQ ; an international journal 22 (2012) 2, pp. 184-208
Persistent link: https://www.econbiz.de/10009534120
Cover Image
Customer reactions to encountering consecutive service failures
Wu, Cou-chen; Lo, Yu Husan - In: Journal of consumer behaviour : an international … 11 (2012) 3, pp. 217-224
Persistent link: https://www.econbiz.de/10009575353
Cover Image
Green consumerism, green perceived value, and restaurant revisit intention : millennials' sustainable consumption with moderating effect of green perceived quality
Riva, Farzana; Magrizos, Solon; Rubel, Mohammad Rabiul … - In: Business strategy and the environment 31 (2022) 7, pp. 2807-2819
Persistent link: https://www.econbiz.de/10013463174
Cover Image
Service recovery performance and repurchase intentions : the mediation effect of service quality at KFC
Amoako, George Kofi; Caesar, Livingstone Divine; … - In: Journal of hospitality and tourism insights 6 (2023) 1, pp. 110-130
Persistent link: https://www.econbiz.de/10013536097