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Service quality analysis of two of the largest retail chains with minimart concept in Indonesia

Tannady, Hendy; Nurprihatin, Filscha; Hartono, Hendy - In: Verslas : teorija ir praktika : Vilniaus Gedimino … 19 (2018), pp. 177-185

Service quality is important because it makes prices more affordable, and also fulfils customer satisfaction. This bolsters trust for customers, and thereby encourages them to keep buying products at retail stores. This research uses Quality Service Analysis method to understand the gap between...

Persistent link: https://www.econbiz.de/10012019175

The role of customer trust, service quality and value dimensions in determining satisfaction and loyalty : an empirical study of mobile telecommunication industry in Pakistan

Aslam, Wajeeha; Arif, Imtiaz; Farhat, Kashif; … - In: Market : review for marketing theory and practice 30 (2018) 2, pp. 177-194

Persistent link: https://www.econbiz.de/10011994848

Travel motivations of Iranian tourists to Turkey and their satisfaction level with all-inclusive package tours

Ozturk, Yuksel; San, Rana Allahyari; Okumus, Fevzi; … - In: Journal of vacation marketing 25 (2019) 1, pp. 25-36

Persistent link: https://www.econbiz.de/10011986581

An empirical study on the cellular subscribers churn, selection factors and satisfaction with the services

Misra, Richa; Sonali Singh; Mahajan, Renuka - In: International journal of product development : IJPD 23 (2019) 2/3, pp. 105-121

Persistent link: https://www.econbiz.de/10012105676

The effect of website design quality and service quality toward repurchase intention in the e-commerce industry : a cross-continental analysis

Wilson, Nicholas; Keni, Keni; Tan, Pauline Henriette … - In: Gadjah Mada international journal of business 21 (2019) 2, pp. 187-222

Persistent link: https://www.econbiz.de/10012106901

The anomaly of airline passenger behavioral intention : a comparison between low-cost and full-service airlines

Auryn Rachma Maulisa; Rahayu Hijrah Hati - In: ASEAN marketing journal : Association of Southeast … 10 (2018) 2, pp. 75-90

Persistent link: https://www.econbiz.de/10012106923

Drivers of customer satisfaction and loyalty in service industries

Erjavec, Hana Šuster; Dmitrovič, Tanja; Povalej … - In: Journal of business economics and management 17 (2016) 5, pp. 810-823

Persistent link: https://www.econbiz.de/10011625874

Zone of tolerance for healthcare services : a diagnostic model of public and private hospital service quality

Nadiri, Halil; Kashif Hussain - In: Argumenta oeconomica (2016) 2, pp. 245-280

Persistent link: https://www.econbiz.de/10011626526

Service quality, customer satisfaction and loyalty in the Yemeni mobile service market

Akroush, Mamoun N.; Dawood, Shuhd A.; Affara, Israa B. - In: International journal of services, economics and management 7 (2015) 1, pp. 53-73

Persistent link: https://www.econbiz.de/10011607179

21st century luxury fashion retailers' marketing strategies for customer satisfaction : UK perspective

Ryding, Daniella; Vignali, Gianpaolo; Caratù, Myriam; … - In: International journal of business and globalisation : IJBG 16 (2016) 1, pp. 79-103

Persistent link: https://www.econbiz.de/10011616638