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Quantifying the extent of temp...
Similar by subject
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Year of publication
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To:
Subject
All
Service quality
20,650
Dienstleistungsqualität
20,634
Customer satisfaction
13,755
Kundenzufriedenheit
13,619
Bewertung
13,130
Evaluation
12,641
Marktforschung
12,250
Konsumentenverhalten
8,871
Consumer behaviour
8,849
Beziehungsmarketing
7,045
Relationship marketing
7,025
Market research
6,540
Theorie
6,280
Theory
6,127
Zeit
5,108
Deutschland
5,025
Time
4,802
USA
4,006
Germany
3,985
United States
3,723
Qualitätsmanagement
2,996
Quality management
2,861
Wirtschaftsprüfung
2,530
Financial audit
2,520
evaluation
2,260
Krankenhaus
1,973
Hospital
1,951
Health care
1,679
Gesundheitsversorgung
1,665
Schätzung
1,464
Produktqualität
1,429
Gesundheitswesen
1,428
Product quality
1,428
Customer service
1,400
Kundenservice
1,392
Estimation
1,381
Online-Handel
1,375
Online retailing
1,370
Health care system
1,367
Messung
1,281
more ...
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Online availability
All
Undetermined
14,545
Free
14,015
Type of publication
All
Article
38,162
Book / Working Paper
26,693
Journal
288
Other
152
Database
1
Type of publication (narrower categories)
All
Article in journal
28,155
Aufsatz in Zeitschrift
28,155
Graue Literatur
6,052
Non-commercial literature
6,052
Working Paper
4,986
Aufsatz im Buch
4,416
Book section
4,416
Arbeitspapier
4,245
Hochschulschrift
2,727
Thesis
1,972
Collection of articles of several authors
1,092
Sammelwerk
1,092
Aufsatzsammlung
655
Konferenzschrift
514
Bibliografie enthalten
498
Bibliography included
498
Dissertation u.a. Prüfungsschriften
490
Case study
484
Fallstudie
484
Lehrbuch
428
Amtsdruckschrift
379
Government document
379
Textbook
349
Conference paper
298
Konferenzbeitrag
298
Article
293
Conference proceedings
267
Collection of articles written by one author
172
Sammlung
172
Reprint
129
Handbook
125
Handbuch
125
Forschungsbericht
111
Ratgeber
97
Advisory report
93
Gutachten
93
Statistik
93
Bibliographie
85
Guidebook
84
Systematic review
77
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English
46,484
German
10,361
Undetermined
7,689
French
353
Spanish
119
Russian
117
Italian
98
Polish
61
Dutch
53
Swedish
30
Danish
25
Portuguese
24
Hungarian
21
Lithuanian
17
Czech
16
Finnish
15
Norwegian
13
Romanian
13
Croatian
11
Ukrainian
7
Slovenian
6
Serbian
4
Turkish
4
Indonesian
3
Afrikaans
2
Bulgarian
2
Arabic
1
Belarusian
1
Modern Greek (1453-)
1
Estonian
1
Japanese
1
Nepali
1
Slovak
1
Albanian
1
Urdu
1
Vietnamese
1
Chinese
1
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Author
All
Homburg, Christian
96
Caliendo, Marco
86
Siciliani, Luigi
79
Bruhn, Manfred
77
Han, Heesup
76
Viscusi, W. Kip
68
Propper, Carol
65
Kapferer, Clodwig
63
Malhotra, Naresh K.
62
Mattila, Anna S.
56
Hanushek, Eric Alan
55
Straume, Odd Rune
52
Bauer, Hans H.
51
Herrmann, Andreas
49
Huber, Frank
49
Figlio, David N.
48
Zimmermann, Klaus F.
48
Prybutok, Victor R.
44
Mittal, Vikas
43
Ringle, Christian M.
43
Rivkin, Steven G.
43
Svensson, Göran
43
Hamermesh, Daniel S.
41
Nijkamp, Peter
40
Green, Paul E.
39
Gustafsson, Anders
39
Sarstedt, Marko
39
Gravelle, Hugh
38
Rockoff, Jonah E.
38
Brekke, Kurt R.
37
Hujer, Reinhard
36
Künn, Steffen
36
Shahin, Arash
36
Usman, Osly
36
Gil Saura, Irene
35
Hruschka, Harald
35
Kumar, V.
34
Prentice, Catherine
34
Stauss, Bernd
34
Decker, Reinhold
33
more ...
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Institution
All
National Bureau of Economic Research
388
OECD
146
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
98
Springer Fachmedien Wiesbaden
97
Institute for the Study of Labor (IZA)
74
Institut für Demoskopie Allensbach
67
Europäische Kommission
65
European Productivity Agency
62
Europäische Kommission / Generaldirektion Entwicklung und Zusammenarbeit - EuropeAid
58
HAL
58
European Society for Opinion and Marketing Research
55
Université Paris-Dauphine (Paris IX)
55
Europäischer Rechnungshof
53
American Marketing Association
49
World Bank
47
Mathematica Policy Research
46
PARTICIP GmbH Consultants für Entwicklung und Umwelt, Freiburg im Breisgau
46
Independent Evaluation Group
44
European Centre for Development Policy Management
40
Europäische Kommission / Generaldirektion Internationale Zusammenarbeit und Entwicklung
36
IGI Global
36
International Water Management Institute (IWMI)
36
Edward Elgar Publishing
35
Hochschulrektorenkonferenz
35
Weltbank
35
Europäische Kommission / Generaldirektion Bildung und Kultur
34
Overseas Development Institute, London
34
Europäische Kommission / Amt für Zusammenarbeit EuropeAid
33
Europäische Kommission / Generaldirektion Erweiterung
33
Monopolkommission
33
Verlag Dr. Kovač
31
Deutsches Institut für Entwicklungspolitik, Berlin
30
Europäische Kommission / Generaldirektion Außenbeziehungen
28
International Food Policy Research Institute (IFPRI)
28
International Monetary Fund
28
Weltbank / Independent Evaluation Group
27
International Monetary Fund (IMF)
26
European Association of Agricultural Economists - EAAE
25
Europäische Kommission / Generaldirektion Entwicklung, Information
25
Zentrum für Europäische Wirtschaftsforschung (ZEW)
25
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Published in...
All
Journal of business research : JBR
579
Journal of retailing and consumer services
567
International journal of hospitality management
563
Working paper / National Bureau of Economic Research, Inc.
435
Journal of marketing research : JMR
431
The service industries journal
383
NBER working paper series
381
NBER Working Paper
344
SpringerLink / Bücher
301
The journal of services marketing
274
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
269
Tourism management : research, policies, practice
256
Journal of marketing
244
International journal of contemporary hospitality management
219
Journal of travel and tourism marketing
218
Discussion paper series / IZA
214
Journal of hospitality marketing & management
206
IZA Discussion Papers
192
Auditing : a journal of practice & theory
181
Journal of air transport management
178
Journal of the Academy of Marketing Science
171
Services marketing quarterly
168
Management science : journal of the Institute for Operations Research and the Management Sciences
163
Cogent business & management
159
Overseas business reports : OBR
155
The TQM journal : the international review of organizational improvement
154
Europäische Hochschulschriften / 5
150
Industrial marketing management : the international journal for industrial and high-tech firms
149
International journal of productivity and quality management : IJPQM
142
Journal of retailing
142
Journal of service research : JSR
141
Discussion paper / Centre for Economic Policy Research
140
Service business
140
Jahrbuch der Absatz- und Verbrauchsforschung
134
International journal of quality & reliability management
128
Psychology & marketing
126
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
125
Journal of service management
123
International journal of quality and service sciences
121
CESifo working papers
115
more ...
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Source
All
ECONIS (ZBW)
57,193
RePEc
3,157
USB Cologne (EcoSocSci)
2,770
EconStor
1,173
BASE
372
ArchiDok
310
USB Cologne (business full texts)
191
Other ZBW resources
75
OLC EcoSci
55
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121
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date (newest first)
date (oldest first)
121
An empirical study analyzing the ATM service quality and customer satisfaction relationship in Rwanda
Alexis, Nshimiyimana
;
Chen, Wenpei
- In:
International journal of business and economics …
8
(
2019
)
6
,
pp. 439-451
Persistent link: https://www.econbiz.de/10012236960
Saved in:
122
Quality-satisfaction-loyalty linkage and switching costs : findings in the context of online life insurance
Viswanathan, Preethi
;
Gupta, Garima
- In:
International journal of business excellence : IJBEX
21
(
2020
)
1
,
pp. 1-16
Persistent link: https://www.econbiz.de/10012225240
Saved in:
123
The effect of service quality on customer loyalty, given the mediating role of customer engagement and perceived value : case study: Taban Airline, Mashhad, Iran
Azad, Naser
;
Sadeghifar, Mohammad
- In:
International journal of business innovation and research
20
(
2019
)
1
,
pp. 129-144
Persistent link: https://www.econbiz.de/10012144499
Saved in:
124
The impact of service quality in postal services: the mediating role of self-service technology
Salmi Mohd Isa
;
Shaian Kiumarsi
- In:
International journal of services and operations management
33
(
2019
)
3
,
pp. 395-419
Persistent link: https://www.econbiz.de/10012145308
Saved in:
125
The effect of service innovation on service loyalty in post offices
Shaian Kiumarsi
;
Salmi Mohd Isa
;
Jayaraman, Krishnaswamy
; …
- In:
International journal of business innovation and …
21
(
2020
)
1
,
pp. 108-127
Persistent link: https://www.econbiz.de/10012149128
Saved in:
126
A comparison of service quality dimensions in the mobile service market : evidence from emerging markets
Akroush, Mamoun
;
Samawi, Ghazi
;
Zuriekat, Majdy
;
Al …
- In:
Theoretical economics letters
9
(
2019
)
2
,
pp. 271-295
Persistent link: https://www.econbiz.de/10012005432
Saved in:
127
Design of house of quality using SERVQUAL and QFD for service quality improvement : a case of Bahir Dar city hotels
Abdulkerim, Ibrahim
;
Avvari, Muralidhar
;
Cherkos, Tomas
- In:
International journal of applied management science
11
(
2019
)
3
,
pp. 277-293
Persistent link: https://www.econbiz.de/10012110841
Saved in:
128
Service quality perception and customer satisfaction in Islamic banks of Pakistan: the modified SERVQUAL model
Ali, Muhammad
;
Raza, Syed Ali
- In:
Total quality management & business excellence : an …
28
(
2017
)
5/6
,
pp. 559-577
Persistent link: https://www.econbiz.de/10011723722
Saved in:
129
The effects of total quality management implications on customer satisfaction abnd customer loyalty : an empirical study in the Taiwanese security industry
Chen, Shun-Hsing
;
Hsu, Chu Chuan
;
Wu, I-Ping
- In:
European journal of industrial engineering : EJIE
11
(
2017
)
1
,
pp. 1-21
Persistent link: https://www.econbiz.de/10011691414
Saved in:
130
Psychological capital in the quick service restaurant industry : a study of unit-level performance
Mathe, Kimberly
;
Scott-Halsell, Sheila
;
Kim, Seontaik
; …
- In:
Journal of hospitality & tourism research : JHTR ; the …
41
(
2017
)
7
,
pp. 823-845
Persistent link: https://www.econbiz.de/10011746976
Saved in:
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