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Services marketing : an overvi...
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49
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49
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Europäische Hochschulschriften / 5
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International Journal of Bank Marketing
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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Journal of travel and tourism marketing
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Journal of the Academy of Marketing Science
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Journal of purchasing and supply management
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Journal of Consumer Marketing
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Management science : journal of the Institute for Operations Research and the Management Sciences
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Springer eBook Collection
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Management Science
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Journal of strategic marketing
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Asia Pacific journal of marketing and logistics
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International Journal of Contemporary Hospitality Management
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1
Antecedents of store loyalty among Chinese customers
Chu, Yun
;
Vásquez Párraga, Arturo
;
Ma, Jianyu
- In:
International journal of business
23
(
2018
)
2
,
pp. 151-165
Persistent link: https://www.econbiz.de/10011863694
Saved in:
2
Zufriedenheitsdynamik : eine Panelanalyse bei industriellen Dienstleistungen
Doorn, Jenny van
-
2004
-
1. Aufl.
Persistent link: https://www.econbiz.de/10002071222
Saved in:
3
Salespeople, fairness, and buyer satisfaction : what about emotions?
Siadou-Martin, Béatrice
;
Vidal-Zeballos, David
; …
- In:
Journal of business-to-business marketing
24
(
2017
)
3
,
pp. 221-233
Persistent link: https://www.econbiz.de/10011763046
Saved in:
4
Let's get acquainted : an empirical study on takaful customer-service provider relationships from Saudi Arabian perspectives
Osman, Ismah
;
Rehman, Mohsin Abdur
;
Sajid Mohy ul din
; …
- In:
Journal of Islamic marketing
13
(
2022
)
11
,
pp. 2209-2231
Persistent link: https://www.econbiz.de/10013536297
Saved in:
5
The elements of customer satisfaction model in Serbian conditions
Cockalo, Dragan
;
Djordjevic, Dejan
;
Sajfert, Zvonko
- In:
International journal of services technology and management
17
(
2012
)
1
,
pp. 87-108
Persistent link: https://www.econbiz.de/10009657651
Saved in:
6
Returns management in a business-to-business context : its impact on customer satisfaction
Vachon, Stephan
;
Hajmohammd, Sara
;
Patry, Karine
- In:
International journal of integrated supply management : …
8
(
2013
)
4
,
pp. 173-192
Persistent link: https://www.econbiz.de/10010359673
Saved in:
7
A study on the effects of dimensions of service quality on customer satisfaction in the Indian IT hardware industry with speical emphasis on medium size B2B sectors
Raychaudhuri, P. S.
;
Farooqi, Rahela
- In:
Global business review
14
(
2013
)
3
,
pp. 507-527
Persistent link: https://www.econbiz.de/10010230045
Saved in:
8
Drivers of customer satisfaction and relationship quality in system delivery projects
Haverila, Matti Juhani
;
Martinsuo, Miia
;
Naumann, Earl
- In:
Journal of strategic marketing
21
(
2013
)
7
,
pp. 613-636
Persistent link: https://www.econbiz.de/10010233690
Saved in:
9
Transaction-specific investments, relational norms, and ERP customer satisfaction : a mediation analysis
Lai, Fujun
;
Li, Xiaolin
;
Lai, Vincent S.
- In:
Decision sciences : DS
44
(
2013
)
4
,
pp. 679-711
Persistent link: https://www.econbiz.de/10010126877
Saved in:
10
Analysis of 3PL sustainable relationship framework
Ali, Sadia Samar
;
Kaur, R.
;
Dubey, Rameshwar
- In:
International journal of services and operations management
17
(
2014
)
4
,
pp. 404-420
Persistent link: https://www.econbiz.de/10010410880
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