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Antecedents and outcomes of telecom reputation in Ghana
Anlesinya, Alex; Bukari, Zakari; Bonuedi, Amy Afi; … - In: International journal of services, economics and management 9 (2018) 1, pp. 36-60
Persistent link: https://www.econbiz.de/10011971872
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Customer orientation, CRM organization, and hotel financial performance : the mediating role of customer satisfaction
Dah, Helen M.; Blomme, Robert J.; Kil, Arie; Honyenuga, … - In: Advances in hospitality and leisure 18 (2023), pp. 113-135
Persistent link: https://www.econbiz.de/10014247590
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The learning organisation, service delivery quality and internal customer satisfaction in the mobile telecommunication industry
Opoku, Felix Kwame; Nyarku, Kwamena Minta - In: International journal of work innovation : IJWI 3 (2022) 2, pp. 130-150
Persistent link: https://www.econbiz.de/10014478561
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Hotel customer retention : a study of customers' perspectives in an emerging market
Adzoyi, Paulina N.; Blomme, Robert J.; Honyenuga, Ben Q. - In: Advances in hospitality and leisure 17 (2022), pp. 21-36
Persistent link: https://www.econbiz.de/10014309047
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Modelling effect of perceived service quality dimensions on customer satisfaction in Indian bank settings
Adil, Mohd - In: International journal of services and operations management 15 (2013) 3, pp. 358-373
Persistent link: https://www.econbiz.de/10010127941
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Managing customer switching behavior in the banking industry
Thaichon, Park; Quach, Sara; Bavalur, Amulya Sai; Nair, … - In: Services marketing quarterly 38 (2017) 3, pp. 142-154
Persistent link: https://www.econbiz.de/10011756714
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Exploring the relationship between customer satisfaction and loyalty in the mobile telecommunication industry in Ghana
Bamfo, Bylon Abeeku - In: Indian journal of economics & business : IJEB 8 (2009) 2, pp. 299-311
Persistent link: https://www.econbiz.de/10003940460
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Market orientation in a developing economy public institution : revisitiong the Kohli and Jaworski's framework
Mahmoud, Mohammed A.; Hinson, Robert - In: International journal of public sector management : IJPSM 25 (2012) 2, pp. 88-102
Persistent link: https://www.econbiz.de/10009547222
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Factors influencing real estate agents selection : a survey of real estate customers in Kumasi Metropolis, Ghana
Owusu, Alfred; Badu, Anthony Kofi; Mensah, Nicholas Oppong - In: Journal of investment and management : JIM 4 (2015) 2, pp. 68-72
Persistent link: https://www.econbiz.de/10011391523
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Perceived service quality and satisfaction of self-service technology : the case of automated teller machines
Narteh, Bedman - In: International journal of quality & reliability management 32 (2015) 4, pp. 361-380
Persistent link: https://www.econbiz.de/10011305182