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Determining the reliability and validity of online reputation databases for lodging : Booking.com, TripAdvisor, and HolidayCheck

Rodríguez-Díaz, Manuel; Espino Rodríguez, Toms F. - In: Journal of vacation marketing : an international journal 24 (2018) 3, pp. 261-274

Persistent link: https://www.econbiz.de/10011912209

An integrated framework for customer loyalty in the hotel sector

Tabaku, Elvira; Kruja, Drita - In: Serbian journal of management : an international … 14 (2019) 1, pp. 205-221

Persistent link: https://www.econbiz.de/10012138599

Determining the relationships between price and online reputation in lodgings

Rodríguez-Díaz, Manuel; Rodríguez-Voltes, Crina Isabel; … - In: Administrative Sciences : open access journal 9 (2019) 3/53, pp. 1-27

Currently, lodgings' competitiveness depends on pricing, based on the online reputation measured by quantitative scales of variables. The purpose of this article is to analyze the different prices set by lodgings by season in relation to the variables that measure their online reputation. This...

Persistent link: https://www.econbiz.de/10012146141

Examining the antecedents and effects of hotel corporate reputation on customers' loyalty and citizenship behavior : an integrated framework

O'Connor, Peter; Assaker, Guy - In: Journal of hospitality marketing & management 31 (2022) 5, pp. 640-661

Persistent link: https://www.econbiz.de/10013327205

The impacts of self-congruity and positive emotional experience on positive e-WOM with customer satisfaction as a mediator : study on 4-star hotel consumers in Malang City

Fitriyah, Nadya Lailatul; Sunaryo; Hussein, Ananda Sabil - 2023

Persistent link: https://www.econbiz.de/10014480131

Quality aspects vs consumption values : what affects intention to book hotels in the post-Covid era?

Ray, Arghya; Gupta, Siddharth; Rana, Nripendra P. - In: Quality management journal : QMJ 30 (2023) 4, pp. 225-243

Persistent link: https://www.econbiz.de/10014373755

Dimensions of hotel service quality and its impacts on guest satisfaction and loyalty

Campos, Domingos Fernandes; Rebouças de Araújo, … - In: International journal of services and operations … 47 (2024) 4, pp. 535-557

Persistent link: https://www.econbiz.de/10015065128

Perception of service quality in agrotourism accommodations : impact on guest loyalty and revisit intentions

Chatzigeorgiou, Chryssoula; Simeli, Ioanna - In: Journal of Tourism, Heritage & Services Marketing : JTHSM 3 (2017) 1, pp. 33-41

Persistent link: https://www.econbiz.de/10011892701

Customer services

Buckner, Leroy M.; Dorr, Eugene L. - 1978 - 2. ed

Persistent link: https://www.econbiz.de/10000053455

Kundenorientierung und Kundenzufriedenheit

Dormann, Christian; Zapf, Dieter - 2007

Persistent link: https://www.econbiz.de/10003427146

A service of the