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Self-service technologies
Ostrom, Amy L.; Bitner, Mary Jo; Meuter, Matthew L. - In: E-Service : new directions in theory and practice, (pp. 45-64). 2002
Persistent link: https://www.econbiz.de/10001812849
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Electronic word-of-mouth versus interpersonal word-of-mouth : are all forms of word-of-mouth equally influential?
Meuter, Matthew L.; Brown McCabe, Deborah; Curran, James M. - In: Services marketing quarterly 34 (2013) 3, pp. 240-256
Persistent link: https://www.econbiz.de/10009778512
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Getting smart : learning from technology-empowered frontline interactions
Marinova, Detelina; Ruyter, Ko de; Huang, Ming-Hui; … - In: Journal of service research : JSR 20 (2017) 1, pp. 29-42
Persistent link: https://www.econbiz.de/10011647479
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SPECIAL ISSUE ON "SERVING CUSTOMERS AND CONSUMERS EFFECTIVELY IN THE TWENTY-FIRST CENTURY: EMERGING ISSUES AND SOLUTIONS" - Technology Infusion in Service Encounters
Bitner, Mary Jo; Brown, Stephen W.; Meuter, Matthew L. - In: Journal of the Academy of Marketing Science 28 (2000) 1, pp. 138-149
Persistent link: https://www.econbiz.de/10006152480
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Choosing Among Alternative Service Delivery Modes: An Investigation of Customer Trial of Self-Service Technologies
Meuter, Matthew L.; Bitner, Mary Jo; Ostrom, Amy L.; … - In: Journal of marketing 69 (2005) 2, pp. 61-83
Persistent link: https://www.econbiz.de/10005922642
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Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters
Meuter, Matthew L.; Ostrom, Amy L.; Roundtree, Robert I.; … - In: Journal of marketing 64 (2000) 3, pp. 50-64
Persistent link: https://www.econbiz.de/10005957433
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Action and reaction in the evolution of business school missions
Cotton, Chester C.; Mckenna, John F.; Van Auken, Stuart; … - In: Management decision : MD 39 (2001) 3, pp. 227-232
Persistent link: https://www.econbiz.de/10006564913
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The influence of technology anxiety on consumer use and experiences with self-service technologies
Meuter, Matthew L.; Ostrom, Amy L.; Bitner, Mary Jo; … - In: Journal of business research : JBR 56 (2003) 11, pp. 899-906
Persistent link: https://www.econbiz.de/10006720217
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Encouraging existing customers to switch to self-service technologies : put a little fun in their lives
Curran, James M.; Meuter, Matthew L. - In: Journal of marketing theory and practice 15 (2007) 4, pp. 283-298
Persistent link: https://www.econbiz.de/10009884892
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The adoption of technology orientation in healthcare delivery : case study of a large-scale hospital and healthcare system's electronic health record
Lee, Olivia F.; Meuter, Matthew L. - In: International journal of pharmaceutical and healthcare … 4 (2010) 4, pp. 355-374
Persistent link: https://www.econbiz.de/10009896184