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51
Service systems : a broadened framework and research agenda on value propositions, engagement, and service experience
Chandler, Jennifer D.
;
Lusch, Robert F.
- In:
Journal of service research : JSR
18
(
2015
)
1
,
pp. 6-22
Persistent link: https://www.econbiz.de/10010483444
Saved in:
52
A method for matching customer integration with operational control of service processes
Leyer, Michael
;
Moormann, Jürgen
- In:
Management research review
35
(
2012
)
11
,
pp. 1046-1069
Persistent link: https://www.econbiz.de/10009671777
Saved in:
53
Bringing service design to service sciences, management and engineering
Holmlid, Stefan
;
Evenson, Shelley
- In:
Service science, management and engineering : education …
,
(pp. 341-345)
.
2008
Persistent link: https://www.econbiz.de/10003828005
Saved in:
54
An integrated closed-loop model for service performance management
Parameshwaran, R.
;
Srinivasan, P. S. S.
- In:
International journal of services and operations management
4
(
2008
)
1
,
pp. 34-55
Persistent link: https://www.econbiz.de/10003629647
Saved in:
55
Conceptualisation of the service experience by means of a literature review
Vasconcelos, Alexandre Meira de
;
Barichello, Rodrigo
; …
- In:
Benchmarking : an international journal ; BIJ
22
(
2015
)
7
,
pp. 1301-1314
Persistent link: https://www.econbiz.de/10011406643
Saved in:
56
Functional guarantees : a new service paradigm
Gupta, Aparna
;
Wallace, William A.
;
Sondheimer, Norman K.
- In:
International journal of product development : IJPD
5
(
2008
)
1/2
,
pp. 153-175
Persistent link: https://www.econbiz.de/10003642606
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57
Interactions between service customers : managing on-site customer-to-customer interactions for service advantage
Nicholls, Richard
-
2005
Persistent link: https://www.econbiz.de/10003224823
Saved in:
58
Kategorien, Funktionen und strategische Bedeutung von Service Level Agreements
Burr, Wolfgang
- In:
Betriebswirtschaftliche Forschung und Praxis : BFuP
54
(
2002
)
5
,
pp. 510-523
Persistent link: https://www.econbiz.de/10001704081
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59
Kapazitätsgestaltung in Dienstleistungsunternehmungen : eine Analyse aus der Sicht des externen Faktors
Stuhlmann, Stephan
-
2000
-
1. Aufl
Persistent link: https://www.econbiz.de/10001516331
Saved in:
60
Service level agreements : een literatuuroverzicht
Vandaele, Darline
(
contributor
);
Gemmel, Paul
(
contributor
)
-
2003
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001749359
Saved in:
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