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Marketing quality and complaints among professional sport teams : case study
Smith-Ditizio, Amber A. - In: Business strategies : types, benefits and effects on …, (pp. 1-26). 2015
Persistent link: https://www.econbiz.de/10010499531
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Exploring the impacts of service guarantee strategy
Lee, Kyuho; Khan, Mahmood A. - In: Journal of travel and tourism marketing 29 (2012) 1/2, pp. 133-146
Persistent link: https://www.econbiz.de/10009537257
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An examination of consumer advocacy and complaining behavior in the context of service failure
Chelminski, Piotr; Coulter, Robin A. - In: The journal of services marketing 25 (2011) 5, pp. 361-370
Persistent link: https://www.econbiz.de/10009272241
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Effects of compensation for service recovery : from the equity theory perspective
Kwon, SoYeon; Jang, Soocheong - In: International journal of hospitality management 31 (2012) 4, pp. 1235-1243
Persistent link: https://www.econbiz.de/10009567530
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How customer voice contributes to stronger service provider relationships
Lacey, Russell - In: The journal of services marketing 26 (2012) 2, pp. 137-144
Persistent link: https://www.econbiz.de/10009568249
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Complaint ratios and property-casualty insurer charateristics
Carson, James M.; McCullough, Kathleen A.; Russell, David T. - In: The journal of insurance issues : official journal of … 28 (2005) 2, pp. 151-166
Persistent link: https://www.econbiz.de/10003272111
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Toward an Understanding of the Economics of Apologies : Evidence from a Large-Scale Natural Field Experiment
Halperin, Basil - 2019
We use a theory of apologies to design a nationwide field experiment involving 1.5 million Uber ridesharing consumers …
Persistent link: https://www.econbiz.de/10012889706
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Toward an understanding of the economics of apologies : evidence from a large-scale natural field experiment
Halperin, Basil; Ho, Benjamin; List, John A.; Muir, Ian - In: The economic journal : the journal of the Royal … 132 (2022) 641, pp. 273-298
Persistent link: https://www.econbiz.de/10012878932
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The role of relationships in service failure : a cross-cultural study : United States, China, and Korea
Suh, Munshik; Greene, Henry; Rho, Taeseok; Qi, Qin - In: Services marketing quarterly 34 (2013) 3, pp. 191-204
Persistent link: https://www.econbiz.de/10009778530
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The influence of self-construal and co-consumption others on consumer complaining behavior
Wei, Wei; Miao, Li; Cai, Liping A.; Adler, Howard - In: International journal of hospitality management 31 (2012) 3, pp. 764-771
Persistent link: https://www.econbiz.de/10009544310