Narrow search
Showing 1 - 10 of 62,637
Cover Image
Antecedents of salesperson performance in information service industry : the role of guanxi, adaptive selling behaviors and customer orientation
Thi-Thuy-Linh Nguyen; Xuan-Quynh Hoang; Pham Thi Lien; … - In: Cogent business & management 9 (2022) 1, pp. 1-19
sample of 204 salespeople in the Information service industry, the authors tested several hypotheses employing the structural … salespeople improve performance. Moreover, Guanxi does play some role in explaining sales performance of B2B salespeople. Based on … be presented. In the business-to-business (B2B) context, salespeople are the critical link between a company and its …
Persistent link: https://www.econbiz.de/10014425793
Cover Image
Salesperson's listening in buyer-seller service relationships
Román, Sergio - In: The service industries journal 34 (2014) 7, pp. 630-644
Persistent link: https://www.econbiz.de/10010385547
Cover Image
Effects of service quality and salesperson characteristics on consumer trust and relationship commitment : an empirical study on insurance buyers in India
Panda, Tapan K. - In: Vision : the journal of business perspective 17 (2013) 4, pp. 285-292
Persistent link: https://www.econbiz.de/10010357652
Cover Image
SALESPERF : the salesperson service performance scale
Amyx, Douglas; Bhuian, Shahid - In: The journal of personal selling & sales management : JPSSM 29 (2009) 4, pp. 367-376
Persistent link: https://www.econbiz.de/10003905060
Cover Image
Job quality in the customer contact centre : conceptual foundation and scale development
Dun, Zanna van; Bloemer, Johanna M.; Henseler, Jörg - In: The service industries journal 32 (2012) 1/2, pp. 171-196
Persistent link: https://www.econbiz.de/10009427692
Cover Image
The intersection of service and sales : the increased importance of ambidexterity
Rapp, Adam; Baker, Thomas L.; Hartmann, Nathaniel N.; … - In: Journal of service research 23 (2020) 1, pp. 8-12
Persistent link: https://www.econbiz.de/10012183566
Cover Image
Intangible sales team resources : investing in team social capital and transactive memory for market-driven behaviors, norms and performance
Bachrach, Daniel G.; Mullins, Ryan R.; Rapp, Adam A. - In: Industrial marketing management : the international … 62 (2017), pp. 88-99
Persistent link: https://www.econbiz.de/10011707070
Cover Image
Do goal orientations really influence performance?
Sousa, Carlos M. P.; Coelho, Filipe; Silva, Susana C. - In: International journal of retail and distribution management 51 (2023) 2, pp. 262-283
Persistent link: https://www.econbiz.de/10013552702
Cover Image
Are humorous frontline employees hotels' secret weapons? : investigating when and why employee sense of humor promotes service performance
Liu, Xinyu; Wu, Long-Zeng; Ye, Yijiao; Kwan, Ho Kwong - In: International journal of hospitality management 118 (2024), pp. 1-10
Persistent link: https://www.econbiz.de/10015069325
Cover Image
SALCUSTOR : a multi-dimensional scale for salesperson's customer orientation and implications for customer-oriented selling
Singh, Ramendra; Koshy, Abraham - 2010
Persistent link: https://www.econbiz.de/10003987563