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Perceived service process in e-service delivery system : B2C online retailers performance ranking by TOPSIS

Gupta, Piyush; Sachan, Amit; Mishra, Vivek - In: International journal of services technology and … 29 (2024) 1, pp. 1-17

Persistent link: https://www.econbiz.de/10015060736

Relationship marketing in online retailing : a theoretical and empirical analysis from an Indian perspective

Deepika; Singh, Shashank Vikram Pratap - In: International journal of business information systems : … 44 (2023) 1, pp. 40-63

Persistent link: https://www.econbiz.de/10014436447

Understanding the impact of service convenience on customer satisfaction in home delivery : evidence from Pakistan

Mehmood, Syeda Marium; Arsalan Najmi - In: International journal of electronic customer … 11 (2017/2018) 1, pp. 23-43

Persistent link: https://www.econbiz.de/10011889860

Does online group buying benefit or destroy retail businesses?

Cheung, Tommy; Wong, Wai Hung; Wong, Ricky S.; Zhu, Jia - In: International journal of business and economics 15 (2016) 1, pp. 1-16

Persistent link: https://www.econbiz.de/10011554042

There is no place like home : home satisfaction and customer satisfaction in online grocery retailing

Singh, Reema; Söderlund, Magnus - In: The international review of retail, distribution and … 32 (2022) 4, pp. 370-387

This study acknowledges that home is a central and valenced place for most people, and therefore it is assumed that (a) the content in people’s general category for home issues can be activated easily, particularly by various home-related stimuli, and that (b) the affective charge of such...

Persistent link: https://www.econbiz.de/10013411667

The impact of new e-retailer's policy information on post-purchase services towards customer satisfaction

Kennedy, E. Noble; Kundu, Goutam Kumar - In: International journal of electronic marketing and … 13 (2022) 3, pp. 360-389

Persistent link: https://www.econbiz.de/10014309744

Apparel e-tailing : website quality indicators and customer satisfaction

Bansal, Neeraj; Sharma, Sanjeev Kumar - In: International journal of internet marketing and … 20 (2024) 3/4, pp. 410-427

Persistent link: https://www.econbiz.de/10015065568

Retail brand equity : moderating role of retail price deals on retail brand association and retail brand equity relationship

Kumar, J. Ramesh; Saha, Raiswa; Manohar, Sridhar; … - In: International journal of business innovation and … 21 (2020) 2, pp. 217-237

Persistent link: https://www.econbiz.de/10012175544

In-store experience and customer loyalty of TopT (Pty) Ltd

Theledi, Karabo Mpho; Mudzanani, Takalani Eric - In: African journal of business and economic research : AJBER 15 (2020) 3, pp. 203-225

Persistent link: https://www.econbiz.de/10012666417

The influence of after sales services on marketing performance in the retail sector in Botswana

Chiguvi, Douglas - In: Dutch journal of finance and management 4 (2020) 1/60, pp. 1-8

The focal point of the study was to investigate the influence of after sales services on marketing performance at Sefalana Holdings in Botswana. The study was conducted in order to find out the influence of after sales services on customer satisfaction, customer loyalty and customer retention at...

Persistent link: https://www.econbiz.de/10012267023