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Performance driven outcomes : the case of frontline employees in the hospitality sector
Prentice, Catherine; Ma, Erdan; Wong, IpKin Anthony - In: Journal of hospitality marketing & management 28 (2019) 1, pp. 101-123
Persistent link: https://www.econbiz.de/10012176580
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Revisiting the job performance-burnout relationship
Prentice, Catherine; Thaichon, Park - In: Journal of hospitality marketing & management 28 (2019) 7, pp. 807-832
Persistent link: https://www.econbiz.de/10012176694
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Transformational leadership effects on salespeople's attitudes, striving, and performance
Gao, Ronnie; Murphy, William H.; Anderson, Rolph E. - In: Journal of business research : JBR 110 (2020), pp. 237-245
Persistent link: https://www.econbiz.de/10012237844
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Effects of customer incivility on frontline employees and the moderating role of supervisor leadership style
Boukis, Achilleas; Koritos, Christos; Daunt, Kate L.; … - In: Tourism management : research, policies, practice 77 (2020), pp. 1-14
Persistent link: https://www.econbiz.de/10012151947
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The impact of resilience and perceived organisational support on employee engagement in a competitive sales environment
Meintjes, Anel; Hofmeyr, Karl B. - In: SA journal of human resource management : SAJHRM 16 (2018), pp. 190-200
Persistent link: https://www.econbiz.de/10012111461
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Achieving peak sales performance for optimal business value and sustainability
Brown, Carlton - 2020
Persistent link: https://www.econbiz.de/10012114235
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A new perspective of salesperson motivation and salesforce outcomes : the mediating role of salesperson-brand identification
Mallin, Michael L.; Gammoh, Bashar S.; Pullins, Ellen; … - In: Journal of marketing theory and practice 25 (2017) 4, pp. 357-374
Persistent link: https://www.econbiz.de/10011771042
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Frontline employee empowerment and perceived customer satisfaction
Proença, Teresa; Torres, Ana; Sampaio, Ana Sofia - In: Management research : the journal of the Iberoamerican … 15 (2017) 2, pp. 187-206
Persistent link: https://www.econbiz.de/10011772647
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Can salesperson guilt lead to more satisfied customers? : findings from India
Gabler, Colin B.; Agnihotri, Raj; Itani, Omar S. - In: The journal of business & industrial marketing 32 (2017) 7, pp. 951-961
Persistent link: https://www.econbiz.de/10011773559
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Praise sales personnel for talent or effort? : person versus process-focused feedback, goal orientation and performance
Lin, Yu-Tse - In: The journal of business & industrial marketing 32 (2017) 8, pp. 1073-1086
Persistent link: https://www.econbiz.de/10011802597