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Action and social alignment components of collaboration in SME business relationships

Payan, Janice M.; Padín, Carmen; Ferro, Carlos; … - In: Journal of small business and entrepreneurship : JSBE 31 (2019) 6, pp. 463-481

Persistent link: https://www.econbiz.de/10012240074

Action and social alignment constituents of collaboration in B2B relationships : buyer and seller perspectives

Guan, Jyh-Liang; Lee, Tzong-ru; Otero-Neira, Carmen; … - In: Journal of relationship marketing : innovations and … 21 (2022) 3, pp. 194-225

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The mediating role of cooperative norms in the formation of buyer commitment in the buyer-seller relationship

Vieira, Valter Afonso; Mayberry, Robert; Boles, James … - In: The journal of business & industrial marketing 38 (2023) 7, pp. 1409-1423

Persistent link: https://www.econbiz.de/10014314113

Collaborative B2B sales partnerships in supply chains : an integrative framework of social and action alignment

Svensson, Göran; Ferro-Soto, Carlos; Padin, Carmen; … - In: European research on management and business economics 29 (2023) 3, pp. 1-9

In business-to-business (B2B) contexts, sales organizations require both long-term and stable partnerships to accomplish their tasks effectively and enhance mutual value and satisfaction for the parties involved. Collaboration and satisfaction are two connected and central issues in the...

Persistent link: https://www.econbiz.de/10014480049

Returns management in a business-to-business context : its impact on customer satisfaction

Vachon, Stephan; Hajmohammd, Sara; Patry, Karine - In: International journal of integrated supply management : … 8 (2013) 4, pp. 173-192

Persistent link: https://www.econbiz.de/10010359673

Creating better governance of offshore services

Simon, Judith C.; Poston, Robin S.; Kettinger, Bill - In: Information systems management 26 (2009) 2, pp. 110-122

Persistent link: https://www.econbiz.de/10003906161

Examining supply chain relationships : do buyer and supplier perspectives on collaborative relationships differ?

Nyaga, Gilbert N.; Whipple, Judith M.; Lynch, Daniel F. - In: Journal of operations management 28 (2010) 2, pp. 101-114

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Firm downsizing and satisfaction among United States and European customers

Lewin, Jeffrey E.; Biemans, Wim; Ulaga, Wolfgang - In: Journal of business research : JBR 63 (2010) 7, pp. 697-706

Persistent link: https://www.econbiz.de/10003984857

Customer dissatisfaction and defection : the hidden costs of downsizing

Williams, Paul; Khan, M. Sajid; Naumann, Earl - In: Industrial marketing management : the international … 40 (2011) 3, pp. 405-413

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The chain of effects from customer satisfaction to customer profitability

Keiningham, Timothy; Aksoy, Lerzan; Komarova, Yuliya A.; … - In: Handbook of research on customer equity in marketing, (pp. 265-282). 2015

Persistent link: https://www.econbiz.de/10010483482

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