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Managing customer loyalty through the mediating role of satisfaction in the DIY retail loyalty program

Vesel, Patrick; Zabkar, Vesna - In: Journal of retailing and consumer services 16 (2009) 5, pp. 396-406

Persistent link: https://www.econbiz.de/10003875627

Relationship quality evaluation in retailers' relationships with consumers

Vesel, Patrick; Zabkar, Vesna - In: European journal of marketing : EJM 44 (2010) 9/10, pp. 1334-1365

Persistent link: https://www.econbiz.de/10008661725

Relationship quality evaluation in retailers' relationships with consumers

Vesel, Patrick; Zabkar, Vesna - In: European journal of marketing : EJM 44 (2010) 9, pp. 1334-1366

Persistent link: https://www.econbiz.de/10008451057

Relationship quality evaluation in retailers' relationships with consumers

Vesel, Patrick; Zabkar, Vesna - In: European journal of marketing : EJM 44 (2010) 9, pp. 1334-1366

Persistent link: https://www.econbiz.de/10008453003

Comprehension of relationship quality in the retail environment

Vesel, Patrick; Zabkar, Vesna - In: Managing service quality : MSQ ; an international journal 20 (2010) 3, pp. 213-236

Persistent link: https://www.econbiz.de/10008408526

Managing customer loyalty through the mediating role of satisfaction in the DIY retail loyalty program

Vesel, Patrick; Zabkar, Vesna - In: Journal of retailing and consumer services 16 (2009) 5, pp. 396-407

Persistent link: https://www.econbiz.de/10008881853

Relationship quality evaluation in retailers' relationships with consumers

Vesel, Patrick; Zabkar, Vesna - In: European Journal of Marketing 44 (2010) 9/10, pp. 1334-1365

Purpose – The purpose of the article is to investigate relationship quality in retail relationships as influenced by its antecedents (loyalty programme quality and personal interaction quality) and resulting in customer loyalty to the retailer. The focus is on loyalty programme members'...

Persistent link: https://www.econbiz.de/10014722682

Managing customer loyalty through the mediating role of satisfaction in the DIY retail loyalty program

Vesel, Patrick; Zabkar, Vesna - In: Journal of retailing and consumer services 16 (2009) 5, pp. 396-406

Persistent link: https://www.econbiz.de/10008285752

The joint effect of buyer-supplier interaction and service complexity on B2B buyer satisfaction

Teixeira, Rafael; Paiva, Ely Laureano; Matos, Celso … - In: International journal of services technology and … 26 (2020) 6, pp. 455-477

Persistent link: https://www.econbiz.de/10012503714

Translating satisfaction determination from health care to the automotive industry

Meinzer, Stefan; Prenninger, Johann; Vesel, Patrick; … - In: Service business 10 (2016) 4, pp. 651-685

Persistent link: https://www.econbiz.de/10011722415