Narrow search
Showing 51 - 60 of 42,752
Cover Image
Qualitätsmanagement für den Kundenservice von Versicherungsunternehmen
Deutsch, Markus; Minwegen, Julia; Schipmann, Volker - In: Modernes Finanz- und Versicherungsmanagement, (pp. 265-299). 2010
Persistent link: https://www.econbiz.de/10003995003
Cover Image
Service quality programme developments and lean management aspects : a multi-case study
Smith, Alan D. - In: International journal of services and operations management 7 (2010) 1, pp. 1-23
Persistent link: https://www.econbiz.de/10008647387
Cover Image
Application of QFD in product development of a glass manufacturing company in Kazakhstan
Ahmed, Shamsuddin; Amagoh, Francis - In: Benchmarking : an international journal ; BIJ 17 (2010) 2, pp. 195-213
Persistent link: https://www.econbiz.de/10008648024
Cover Image
Service quality in tourism : measurement methods and empirical analysis
Langer, Michael - 1997
Persistent link: https://www.econbiz.de/10008729728
Cover Image
Evaluating a model for cost-effective data quality management in a real-world CRM setting
Even, Adir; Shankaranarayanan, Ganesan; Berger, Paul D. - In: Decision support systems : DSS ; the international journal 50 (2010/11) 1, pp. 152-163
Persistent link: https://www.econbiz.de/10008746892
Cover Image
"It's a people business" - wie intueri im Contact-Center Emotionen misst und steuert
Meyer, Matthias - In: Erfolgsfaktor Emotionalisierung : wie Unternehmen die …, (pp. 279-296). 2010
Persistent link: https://www.econbiz.de/10008773220
Cover Image
The strategic concerns of quality assurance : case study of large reputable firms in the service sector
Smith, Alan D. - In: International journal of services and operations management 7 (2010) 3, pp. 275-299
Persistent link: https://www.econbiz.de/10008798971
Cover Image
The dynamics and implications of relationship quality in the charity-donor dyad
Shabbir, Haseeb A.; Palihawadana, Dayananda; Thwaites, Des - In: The Routledge companion to nonprofit marketing, (pp. 49-64). 2008
Persistent link: https://www.econbiz.de/10003592589
Cover Image
Qualitätssicherung im Umgang mit Kunden
Roebers, Frank; Nebel, Nane - In: Das Franchise-System : Handbuch für Franchisegeber und …, (pp. 384-392). 2008
Persistent link: https://www.econbiz.de/10003701144