//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Robustness of ordinal measures...
Similar by person
Narrow search
Narrow search
Year of publication
From:
To:
Subject
All
Dienstleistung
12
USA
12
Beziehungsmarketing
10
Innovation
10
Relationship marketing
10
Marketing
8
Product quality
8
Produktqualität
8
Service quality
8
Services
8
Dienstleistungsqualität
7
Dienstleistungssektor
7
Marketing management
7
Marketingmanagement
7
United States
7
Consumer behaviour
6
Service industry
6
Konsumentenverhalten
5
Theorie
5
Theory
5
Competitive strategy
4
Customer service
4
E-commerce
4
Einzelhandel
4
Electronic Commerce
4
Marktforschung
4
Retail trade
4
Strategisches Management
4
Wettbewerbsstrategie
4
Consumer attitudes
3
Forschung
3
Kundenservice
3
Management
3
Market research
3
Marketingtheorie
3
Qualität
3
Research
3
Services marketing
3
Strategic management
3
Technischer Fortschritt
3
more ...
less ...
Online availability
All
Undetermined
40
Free
3
Type of publication
All
Article
151
Book / Working Paper
17
Type of publication (narrower categories)
All
Article in journal
35
Aufsatz in Zeitschrift
35
Aufsatz im Buch
10
Book section
10
Reprint
7
research-article
5
review-article
4
Graue Literatur
2
Konferenzschrift
2
Lehrbuch
2
Non-commercial literature
2
Textbook
2
Case study
1
Collection of articles of several authors
1
Conference proceedings
1
Fallstudie
1
Glossar enthalten
1
Glossary included
1
Sammelwerk
1
conceptual-paper
1
review
1
more ...
less ...
Language
All
Undetermined
83
English
82
German
3
Author
All
Parasuraman, A.
139
Berry, Leonard L.
33
Zeithaml, Valarie A.
26
Varadarajan, P. Rajan
17
Grewal, Dhruv
8
Kaltcheva, Velitchka D.
8
Ordanini, Andrea
8
Futrell, Charles M.
7
Rajan Varadarajan, P.
7
Piccoli, Gabriele
5
Bolton, Ruth N.
4
Brohman, M. Kathryn
4
Clark, Terry
4
Kristensson, Per
4
Malhotra, Arvind
4
Watson, Richard T.
4
Winsor, Robert D.
4
Zeithaml, Valerie A.
4
A. Parasuraman
3
Colby, Charles L.
3
Gustafsson, Anders
3
Hoefnagels, Ankie
3
Johnston, Mark W.
3
Kabadayi, Sertan
3
Kolari, James W.
3
Lawton, Leigh
3
Lemon, Katherine N.
3
Marshall, Roger
3
Matthing, Jonas
3
Miceli, Lucia
3
Migchels, Nanne
3
Ostrom, Amy L.
3
Pizzetti, Marta
3
Pride, William M.
3
Reday, Peter A.
3
Roggeveen, Anne
3
Rose, Peter S.
3
Tsiros, Michael
3
Verhoef, Peter C.
3
Voss, Glenn B.
3
more ...
less ...
Institution
All
SIMSR Global Marketing Conference <12., 2017, Mumbai>
1
Published in...
All
Journal of the Academy of Marketing Science
15
Journal of business research : JBR
14
Business horizons
11
Journal of Business Research
10
Journal of retailing
10
Business Horizons
9
Journal of service research : JSR
8
Journal of marketing
6
Journal of service management
6
Industrial marketing management : the international journal for industrial and high-tech firms
4
MSI reports : working paper series
4
Journal of Service Management
3
Journal of Services Marketing
3
Report / Marketing Science Institute
3
European Journal of Marketing
2
Evolving and emerging issues in marketing strategy
2
Human resources abstracts : an international information service
2
International journal of quality and service sciences
2
Journal of air transport management
2
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
2
Journal of marketing theory and practice
2
Marketing management : a quarterly business management publication of the American Marketing Association
2
Report / Marketing Science Institute / Marketing Science Institute
2
Review of marketing research
2
South Asian journal of management : SAJM
2
The journal of services marketing
2
AMA educators' proceedings
1
Decision sciences : DS
1
Handbook of marketing
1
Handbook of relationship marketing
1
Handbook of research in international marketing
1
Harvard-Business-Manager : das Wissen der Besten
1
Internal marketing : directions for management
1
International Journal of Quality and Service Sciences
1
Journal of Air Transport Management
1
Journal of Business & Industrial Marketing
1
Journal of Business Strategy
1
Journal of Consumer Marketing
1
Journal of the Market Research Society : JMRS
1
Key debates and contemporary issues in nonprofit marketing
1
more ...
less ...
Source
All
ECONIS (ZBW)
68
OLC EcoSci
57
RePEc
21
Other ZBW resources
13
USB Cologne (EcoSocSci)
6
BASE
3
Showing
31
-
40
of
168
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
31
The service-quality puzzle
Berry, Leonard L.
;
Parasuraman, A.
;
Zeithaml, Valerie A.
- In:
Business horizons
31
(
1988
)
5
,
pp. 35-43
Persistent link: https://www.econbiz.de/10003500754
Saved in:
32
Linking corporate culture to strategic planning
Deshpandé, Rohit
;
Parasuraman, A.
- In:
Business horizons
29
(
1986
)
3
,
pp. 28-37
Persistent link: https://www.econbiz.de/10003525126
Saved in:
33
Demographics, job satisfaction, and propensity to leave of industrial salesmen
Parasuraman, A.
;
Futrell, Charles M.
- In:
Journal of business research : JBR
11
(
1983
)
1
,
pp. 33-48
Persistent link: https://www.econbiz.de/10003555530
Saved in:
34
Opportunities for innovation in the delivery of interactive retail services
Berry, Leonard L.
;
Bolton, Ruth N.
;
Bridges, Cheryl H.
; …
- In:
Journal of interactive marketing : a quarterly …
24
(
2010
)
2
,
pp. 155-167
Persistent link: https://www.econbiz.de/10003987342
Saved in:
35
The impact of customers' relational models on price-based defection
Kaltcheva, Velitchka D.
;
Winsor, Robert D.
;
Parasuraman, A.
- In:
Journal of marketing theory and practice
18
(
2010
)
1
,
pp. 5-22
Persistent link: https://www.econbiz.de/10003947362
Saved in:
36
A conceptual framework for analyzing value-creating service ecosystems : an application to the recorded-music market
Ordanini, Andrea
;
Parasuraman, A.
-
2012
Persistent link: https://www.econbiz.de/10009572480
Saved in:
37
Crowd-funding : transforming customers into investors through innovative service platforms
Ordanini, Andrea
;
Miceli, Lucia
;
Pizzetti, Marta
; …
- In:
Journal of service management
22
(
2011
)
4
,
pp. 443-470
Persistent link: https://www.econbiz.de/10009304741
Saved in:
38
Service research priorities in a rapidly changing context
Ostrom, Amy L.
;
Parasuraman, A.
;
Bowen, David E.
; …
- In:
Journal of service research : JSR
18
(
2015
)
2
,
pp. 127-159
Persistent link: https://www.econbiz.de/10011283713
Saved in:
39
Understanding Generation Y and their use of social media : a review and research agenda
Bolton, Ruth N.
;
Parasuraman, A.
;
Hoefnagels, Ankie
; …
- In:
Journal of service management
24
(
2013
)
3
,
pp. 245-267
Persistent link: https://www.econbiz.de/10009765060
Saved in:
40
Do customer relationships mitigate or amplify failure responses?
Kaltcheva, Velitchka D.
;
Winsor, Robert D.
;
Parasuraman, A.
- In:
Journal of business research : JBR
66
(
2013
)
4
,
pp. 525-532
Persistent link: https://www.econbiz.de/10009724760
Saved in:
First
Prev
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->