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allows for the generation of the utility levels associated with financial service design alternatives. By evaluating service … process can greatly simplify the financial service design selection decision, since it eliminates inferior alternatives from …
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Channel performance is a key marketing and organisational issue, given the potential and actual impact in the accomplishment of organisational goals. A recent trend in distribution strategy has been the increasing utilisation of multiple channels across sectors. Because of the newness of these...
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Despite developments in non‐branch financial service provision, such as telephone and home banking, the high‐street outlet will continue to be the main distribution channel. Branch network management is a highly sophisticated task which has been further complicated since the late 1980s by...
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Getting under your skin, or, How design thinking is about more than style -- Converting need into demand, or, Putting … -- Returning to the surface, or, The design of experiences -- Spreading the message, or, The importance of storytelling -- Design … thinking meets the corporation, or, Teaching to fish -- The new social contract, or, We're all in this together -- Design …
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