Similar Search Results

The impact of hotel attributes, well-being perception, and attitudes on brand loyalty : examining the moderating role of COVID-19 pandemic

Kim, Jinkyung Jenny; Han, Heesup; Ariza-Montes, Antonio - In: Journal of retailing and consumer services 62 (2021), pp. 1-10

Persistent link: https://www.econbiz.de/10012648895

The Effect of Customer Relationship Management on Customer Satisfaction : Empirical Evidence From Star Rated Hotels in Amhara Region, Ethiopia

Zeleke, Simachew - 2020

As far as customers are the means of the existence of business organizations, customer relationship management is the exclusive weapon to win customers confidence and keep sustainable competitive advantage. CRM implementation in the hotel industry is an ongoing phenomenon as long as there is...

Persistent link: https://www.econbiz.de/10012830767

The role of the online flower of service in enhancing guest loyalty via the mediating role of guest experience : a structural equation modelling approach

Ahmad, Alaeddin Mohammad Khalaf; Kakeesh, Dana; … - In: International journal of electronic marketing and … 13 (2022) 1, pp. 1-24

Persistent link: https://www.econbiz.de/10012695449

Value co-creation and perceived value : a customer perspective in the hospitality context

Solakis, Konstantinos; Peña-Vinces, Jesús; … - In: European research on management and business economics 28 (2022) 1, pp. 1-10

Using the DART (dialogue, access, risk, and transparency) model as a core framework of value co-creation (VCC), and in the context of hospitality services, this study explores the role VCC might have in customers' perceived value (PV). The study delineates two characteristics of PV - perceived...

Persistent link: https://www.econbiz.de/10012813648

Frontline robots in tourism and hospitality : service enhancement or cost reduction?

Belanche, Daniel; Casaló, Luis V.; Flavián Blanco, Carlos - In: Electronic markets : EM ; the international journal of … 31 (2021) 3, pp. 477-492

Persistent link: https://www.econbiz.de/10012666399

Investigating the impact of resource capabilities on customer loyalty : a structural equation approach for the UK hotels using online ratings

Ramanathan, Usha; Ramanathan, Ramakrishnan - In: The journal of services marketing 27 (2013) 5, pp. 404-415

Persistent link: https://www.econbiz.de/10010127928

Impact of services quality on customer satisfaction and repeat purchase attributes in hospitality industry

Terán-Arteaga, Ana Laura; Uscanga-Medina, Sergio - In: International journal of leisure and tourism marketing … 2 (2011) 2, pp. 258-269

Persistent link: https://www.econbiz.de/10009348051

The impact of factors forming employee service attitude on service quality, customer satisfaction and loyalty in the hotel industry

Xin, Guan; Choi, Jeong-gil - In: Global business and finance review 25 (2020) 3, pp. 84-95

Purpose: This study investigates the effects of hotel employees' service attitude on service quality and examines the relationships among hotel employees' service attitude, service quality, customer satisfaction, and loyalty. Design/methodology/approach: A survey was administered to hotel...

Persistent link: https://www.econbiz.de/10012421409

Does love become hate or forgiveness after a double deviation? : the case of hotel loyalty program members

Lee, Jin-soo; Kim, Jungkeun; Hwang, Jinsoo; Cui, Yuanyuan - In: Tourism management : research, policies, practice 84 (2021), pp. 1-11

Persistent link: https://www.econbiz.de/10012494600

The green B&B promotion strategies for tourist loyalty : surveying the restart of Chinese national holiday travel after COVID-19

Cai, Gangwei; Xu, Lei; Gao, Weijun - In: International journal of hospitality management 94 (2021), pp. 1-10

Persistent link: https://www.econbiz.de/10012495090