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Validating a multidimensional perspective of relationship marketing on brand attachment, customer loyalty and purchase intentions : a serial mediation model

Ahmad, Bilal; Akbar, Muhammad Imad Ud Din - In: Journal of strategic marketing 31 (2023) 3, pp. 669-692

Persistent link: https://www.econbiz.de/10014304946

An examination of customer loyalty and customer participation in the service recovery process in the Pakistani hotel industry : a pitch

Ashraf, Hafiz Ahmad; Manzoor, Nauman - In: Journal of accounting & management information systems … 16 (2017) 1, pp. 199-202

This pitch research letter (PRL) applies the pitch template developed by Faff (2015) to an academic project on customer loyalty and customer participation in the service recovery process in the hotel industry of Pakistan. The pitch template helped the pitchers to identify the core elements that...

Persistent link: https://www.econbiz.de/10011636581

Investigating the effect of a hotel's physical environment on customers' pleasure, satisfaction, loyalty and behavioural intentions : a conceptual framework

Suwanamas, Chayuth; Trimetsoontorn, Jirasek; Fongsuwan, … - In: Journal for global business advancement : JGBA 8 (2015) 3, pp. 283-304

Persistent link: https://www.econbiz.de/10011535922

The effect of tangible and intangible service quality on customer satisfaction and customer loyalty : a SEM approach towards a five-star hotel in Thailand

Tamwatin, Utid; Trimetsoontorn, Jirasek; Fongsuwan, Wanno - In: Journal for global business advancement : JGBA 8 (2015) 4, pp. 399-419

Persistent link: https://www.econbiz.de/10011547802

Understanding satisfied and dissatisfied hotel customers : text mining of online hotel reviews

Berezina, Katerina; Bilgihan, Anil; Cobanoglu, Cihan; … - In: Journal of hospitality marketing & management 25 (2016) 1/2, pp. 1-24

Persistent link: https://www.econbiz.de/10011453950

The associations between service quality, corporate image, customer satisfaction, and loyalty : evidence from the Malaysian hotel industry

Cheng Boon Liat; Mansori, Shaheen; Cham Tat Huei - In: Journal of hospitality marketing & management 23 (2014) 3/4, pp. 314-326

Persistent link: https://www.econbiz.de/10010396183

Do corporate social responsibility (CSR) initiatives boost customer retention in the hotel industry? : a moderation-mediation approach

Srivastava, Shalini; Singh, Nidhi - In: Journal of hospitality marketing & management 30 (2021) 4, pp. 459-485

Persistent link: https://www.econbiz.de/10012549269

What leads guests to satisfaction and loyalty in UAE five-star hotels? : AHP analysis to service quality dimensions

Alzoubi, Haitham M.; Vij, Mohit; Vij, Anu; Jalal Rajeh … - In: Enlightening tourism : ET ; a pathmaking journal 11 (2021) 1, pp. 102-135

Persistent link: https://www.econbiz.de/10012583822

Measuring satisfaction and loyalty of guests based on Vietnamese hotel online reviews

Ha Nguyen Thi Thu; Tuan Tran Minh; Tu Nguyen Thi Ngoc; … - In: International journal of e-entrepreneurship and … 11 (2021) 2, pp. 1-17

Persistent link: https://www.econbiz.de/10012613254

A comparative study of ordinary and fastidious customers' priorities in service quality dimensions

Dabestani, Reza; Shahin, Arash; Shirouyehzad, Hadi; … - In: Total quality management & business excellence : an … 28 (2017) 3/4, pp. 331-350

Persistent link: https://www.econbiz.de/10011723613