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36
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36
Thaichon, Park
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Evanschitzky, Heiner
34
Parida, Vinit
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Hippner, Hajo
33
Madhani, Pankaj M.
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Asia Pacific journal of marketing and logistics
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Discussion paper series / IZA
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Services marketing quarterly
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Management science : journal of the Institute for Operations Research and the Management Sciences
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1
Erfolgsgeheimnis Telefonverkauf : begeistern sie ihre Kunden am Telefon
Zimmerl, Eva Maria
-
2008
-
1. Aufl.
Persistent link: https://www.econbiz.de/10003719489
Saved in:
2
Organizational factors associated with job characteristics : evidence from frontline service employees
Coelho, Filipe
;
Augusto, Mário Gomes
- In:
Journal of strategic marketing
16
(
2008
)
2
,
pp. 157-172
Persistent link: https://www.econbiz.de/10003759916
Saved in:
3
Let's get real or let's not play : transforming the buyer/seller relationship
Khalsa, Mahan
;
Illig, Randy
-
2008
Persistent link: https://www.econbiz.de/10003743746
Saved in:
4
Sales and distribution management
Chunawalla, S. A.
-
2008
-
2. ed.
Persistent link: https://www.econbiz.de/10003770299
Saved in:
5
Engaged customers as job resources or demands for frontline employees?
Verleye, Katrien
;
Gemmel, Paul
;
Rangarajan, Deva
- In:
Journal of service theory and practice : JSTP
26
(
2016
)
3
,
pp. 363-383
Persistent link: https://www.econbiz.de/10011528307
Saved in:
6
Understanding the relationship between frontline employee boreout and customer orientation
Stock-Homburg, Ruth
- In:
Journal of business research : JBR
69
(
2016
)
10
,
pp. 4259-4268
Persistent link: https://www.econbiz.de/10011554145
Saved in:
7
The impact of service worker personal resources on relationship quality in business solutions
Prior, Daniel D.
- In:
Industrial marketing management : the international …
53
(
2016
),
pp. 216-225
Persistent link: https://www.econbiz.de/10011448290
Saved in:
8
Serviceorientierung und Servicekompetenz von Kundenkontakt-Mitarbeitern
Coenen, Christian
- In:
Interaktionen im Dienstleistungsbereich
,
(pp. 341-374)
.
2001
Persistent link: https://www.econbiz.de/10001555437
Saved in:
9
Selling : building partnerships
Castleberry, Stephen Bryon
;
Tanner, John F.
-
2014
-
9. ed., internat. student ed.
Persistent link: https://www.econbiz.de/10010211721
Saved in:
10
Fostering employee-customer identification : the impact of relational job design
Li, Yan
;
Guo, Weining
;
Armstrong, Steven J.
;
Xie, Yi
; …
- In:
International journal of hospitality management
94
(
2021
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012495023
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