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An exploratory study of relati...
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57
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54
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48
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Smith, Alan D.
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Thaichon, Park
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Wong, IpKin Anthony
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Cvijanović, Drago
34
Hyun, Sunghyup Sean
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Hippner, Hajo
33
Usman, Osly
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Van den Poel, Dirk
32
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Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.
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Cogent business & management
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Economic annals
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Asia Pacific journal of marketing and logistics
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Psychology & marketing
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Services marketing quarterly
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Yugoslav survey : a record of facts and information ; quarterly
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Gabler Edition Wissenschaft
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41
A structural equation model of customer relationship management factors affecting customer retention of long-stay travelers in the Thai tourism industry
Tawinunt, K.
;
Phimonsathienand, T.
;
Fongsuwan, Wanno
- In:
Research journal of business management
9
(
2015
)
1
,
pp. 1-24
Persistent link: https://www.econbiz.de/10011413696
Saved in:
42
A study of the influence of sustainable management activities on customer satisfaction and long-term orientation in the shipping industry : evidence from users of Korean flagged sh...
Shin, Youngran
;
Vinh Van Thai
- In:
International journal of shipping and transport …
8
(
2016
)
1
,
pp. 1-20
Persistent link: https://www.econbiz.de/10011503711
Saved in:
43
A theoretical model to investigate customer loyalty on logistics service providers for sustainable business performance
Soh, Keng Lin
;
Sze Hui Chin
;
Wong, Wai Peng
- In:
International journal of business performance and …
7
(
2015
)
3
,
pp. 212-232
Persistent link: https://www.econbiz.de/10011521212
Saved in:
44
Impact of total quality management on customer satisfaction in Indian banking sector
Pattanayak, Durgesh
;
Punyatoya, Plavini
- In:
International journal of productivity and quality …
16
(
2015
)
2
,
pp. 127-147
Persistent link: https://www.econbiz.de/10011525869
Saved in:
45
Does consumer gender influence the relationship between consumer loyalty and its antecedents?
Stan, Valentina
- In:
The journal of applied business research
31
(
2015
)
4
,
pp. 1593-1604
Persistent link: https://www.econbiz.de/10011350484
Saved in:
46
Marketing strategies in the wireless telecommunications market : a customers' perception
Chatzoglou, Prodromos D.
;
Gournas, Dionysios I.
- In:
International journal of decision sciences, risk and …
5
(
2013/14
)
4
,
pp. 398-420
Persistent link: https://www.econbiz.de/10011346983
Saved in:
47
Modeling heterogeneity in the satisfaction, loyalty intention, and shareholder value linkage : a cross-industry analysis at the customer and firm levels
Larivière, Bart
;
Keiningham, Timothy
;
Aksoy, Lerzan
; …
- In:
Journal of marketing research : JMR
53
(
2016
)
1
,
pp. 91-109
Persistent link: https://www.econbiz.de/10011450384
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48
The moderating role of age in customer loyalty formation process
Thaichon, Paramaporn
;
Lobo, Antonio
;
Quach, Sara
- In:
Services marketing quarterly
37
(
2016
)
1
,
pp. 52-70
Persistent link: https://www.econbiz.de/10011452149
Saved in:
49
Understanding satisfied and dissatisfied hotel customers : text mining of online hotel reviews
Berezina, Katerina
;
Bilgihan, Anil
;
Cobanoglu, Cihan
; …
- In:
Journal of hospitality marketing & management
25
(
2016
)
1/2
,
pp. 1-24
Persistent link: https://www.econbiz.de/10011453950
Saved in:
50
Information technology, customer satisfaction, and profit : theory and evidence
Mithas, Sunil
;
Krishnan, Mayuram S.
;
Fornell, Claes
- In:
Information systems research : ISR
27
(
2016
)
1
,
pp. 166-181
Persistent link: https://www.econbiz.de/10011460172
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