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Service quality and its relation to satisfaction and loyalty in logistics outsourcing relationships

Juga, Jari; Juntunen, Jouni; Grant, David B. - In: Managing service quality : MSQ ; an international journal 20 (2010) 6, pp. 496-510

Persistent link: https://www.econbiz.de/10008778634

Investigating brand equity of third-party service providers

Grant, David B.; Juntunen, Jouni; Juga, Jari; Juntunen, Mari - In: The journal of services marketing 28 (2014) 3, pp. 214-222

Persistent link: https://www.econbiz.de/10010391432

Service quality and its relation to satisfaction and loyalty in logistics outsourcing relationships

Juga, Jari; Juntunen, Jouni; Grant, David B. - In: Managing service quality : MSQ ; an international journal 20 (2010) 6, pp. 496-511

Persistent link: https://www.econbiz.de/10008723734

Short-run vs long-run trade-offs in outsourcing relationships : impacts on loyalty and switching propensity

Juntunen, Jouni; Grant, David B.; Juga, Jari - In: Strategic outsourcing : an International journal 3 (2010) 3, pp. 211-225

Persistent link: https://www.econbiz.de/10009890901

Impact of value-adding services on quality, loyalty and brand equity in the brewing industry

Juga, Jari; Juntunen, Jouni; Paananen, Mikko - In: International Journal of Quality and Service Sciences 10 (2018) 1, pp. 61-71

Purpose: The purpose of this paper is to investigate the impact of logistics value-adding services and perceived service quality on brand equity among B2B customers of a brewery company. Design/methodology/approach: A theoretical model is developed and tested using survey data from 173 hotel,...

Persistent link: https://www.econbiz.de/10012071707

Controlling the bullwhip with transport capacity constraints

Juntunen, Jouni; Juga, Jari - In: International journal of services and standards 5 (2009) 2, pp. 160-171

Persistent link: https://www.econbiz.de/10003882836

Corporate brand equity and loyalty in B2B markets : a study among logistics service purchasers

Juntunen, Mari; Juntunen, Jouni; Juga, Jari - In: The journal of brand management : an international journal 18 (2010/11) 4/5, pp. 300-311

Persistent link: https://www.econbiz.de/10008905664

Impact of service quality, image and relational aspects on satisfaction and loyalty in logistics outsourcing relationships

Juga, Jari; Juntunen, Jouni; Juntunen, Mari - In: International journal of shipping and transport … 4 (2012) 1, pp. 17-29

Persistent link: https://www.econbiz.de/10009487436

Latent classes of service quality, logistics costs and loyalty

Juntunen, Jouni; Juntunen, Mari; Juga, Jari - In: International journal of logistics : research and … 18 (2015) 5, pp. 442-458

Persistent link: https://www.econbiz.de/10011482340

Trust, control and confidence in logistics outsourcing decisions

Juga, Jari; Juntunen, Jouni - In: International journal of services technology and management 15 (2011) 3/4, pp. 178-191

Persistent link: https://www.econbiz.de/10009235612

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