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The moderating influence of organizational support on the development of salesperson job performance : can an organization provide too much support?
Stan, Simona; Evans, Kenneth R.; Arnold, Todd J.; … - In: The journal of personal selling & sales management : JPSSM 32 (2012) 4, pp. 405-419
Persistent link: https://www.econbiz.de/10009680337
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Effects of positive customer-to-customer service interaction
Yoo, Jaewon; Arnold, Todd J.; Frankwick, Gary L. - In: Journal of business research : JBR 65 (2012) 9, pp. 1313-1320
Persistent link: https://www.econbiz.de/10009562026
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Exploring the origins of enduring product involvement
Bloch, Peter H.; Arnold, Todd J. - In: Qualitative market research : an international journal 12 (2009) 1, pp. 49-69
Persistent link: https://www.econbiz.de/10003828380
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How do differing community engagement strategies affect consumer responses to a retailer?
Briggs, Elten; Yang, Zhiyong; Harmon-Kizer, Tracy R.; … - In: Journal of marketing theory and practice 24 (2016) 1, pp. 109-127
Persistent link: https://www.econbiz.de/10011450462
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Salesperson socialization to the consumption of organizationally provided support services : differences between high- and low-performing salespeople
Stan, Simona; Arnold, Todd J.; McAmis, Gregory T.; … - In: Journal of marketing theory and practice : JMTP 29 (2021) 3, pp. 271-288
Persistent link: https://www.econbiz.de/10012607651
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Frontline employee passion : a multistudy conceptualization and scale development
Crawford, Angela C.; Newmeyer, Casey E.; Jung, Jin Ho; … - In: Journal of service research 25 (2022) 2, pp. 194-210
Persistent link: https://www.econbiz.de/10013268007
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Search - an expense or an experience? : exploring the influence of search on product return intentions
Maity, Devdeep; Arnold, Todd J. - In: Psychology & marketing 30 (2013) 7, pp. 576-587
Persistent link: https://www.econbiz.de/10009778563
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The influence of a retail store manager in developing frontline employee brand relationship, service performance and customer loyalty
Jung, Jin Ho; Yoo, Jay Jaewon; Arnold, Todd J. - In: Journal of business research : JBR 122 (2021), pp. 362-372
Persistent link: https://www.econbiz.de/10012420421
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Interaction orientation and product development performance for Taiwanese electronic firms : the mediating role of market-relating capabilities
Chen, Yen Chun; Lie, Po-Chien; Evans, Kenneth R.; … - In: The journal of product innovation management : an … 34 (2017) 1, pp. 13-24
Persistent link: https://www.econbiz.de/10011649985
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Store manager-store performance relationship : a research note
Arnold, Todd J.; Grewal, Dhruv; Motyka, Scott; Kim, Namwoon - In: Journal of retailing 95 (2019) 2, pp. 144-155
Persistent link: https://www.econbiz.de/10012102988