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The impact of customer relatio...
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Cogent business & management
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Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
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NBER working paper series
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1
A study of the relationship between service atmosphere and customer loyalty with specific reference to structural equation modelling
Emir, Oktay
- In:
Economic research
29
(
2016
)
1
,
pp. 706-720
Persistent link: https://www.econbiz.de/10012221981
Saved in:
2
Emoticons are not for everyone : the role of congruence between hotel brand positioning strategies and communication style in enhancing customers' brand attitude and booking intent...
Hegner, Sabrina
;
Lotze, Carlotta
;
Beldad, Ardion Daroca
- In:
Tourism and hospitality research : THR
21
(
2021
)
3
,
pp. 317-329
Persistent link: https://www.econbiz.de/10012593210
Saved in:
3
Validating a multidimensional perspective of relationship marketing on brand attachment, customer loyalty and purchase intentions : a serial mediation model
Ahmad, Bilal
;
Akbar, Muhammad Imad Ud Din
- In:
Journal of strategic marketing
31
(
2023
)
3
,
pp. 669-692
Persistent link: https://www.econbiz.de/10014304946
Saved in:
4
Employee satisfaction, customer satisfaction, and financial performance : an empirical examination
Chi, Christina G.
;
Gursoy, Dogan
- In:
International journal of hospitality management
28
(
2009
)
2
,
pp. 245-253
Persistent link: https://www.econbiz.de/10003827275
Saved in:
5
Do reward programs truly build loyalty for lodging industry?
Hu, Hsin-hui Sunny
;
Huang, Chun-te
;
Chen, Po-tsang
- In:
International journal of hospitality management
29
(
2010
)
1
,
pp. 128-135
Persistent link: https://www.econbiz.de/10003964245
Saved in:
6
Can advanced technology affect customer-based brand equity in service firms? : an empirical study in upscale hotels
Šerić, Maja
;
Gil Saura, Irene
;
Mollá Descals, Alejandro
- In:
Journal of service theory and practice : JSTP
26
(
2016
)
1
,
pp. 2-27
Persistent link: https://www.econbiz.de/10011421818
Saved in:
7
Loyalty in high-quality hotels of Croatia : from marketing initiatives to customer brand loyalty creation
Šerić, Maja
;
Gil Saura, Irene
;
Mollá Descals, Alejandro
- In:
Journal of relationship marketing : innovations & …
12
(
2013
)
2
,
pp. 114-140
Persistent link: https://www.econbiz.de/10009774824
Saved in:
8
How and when perceived CSR effects interpersonal helping and loyal boosterism : a moderated mediation model
Boǧan, Erhan
;
Dedeoğlu, Bekir Bora
- In:
International journal of hospitality management
102
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013185239
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9
The role of the online flower of service in enhancing guest loyalty via the mediating role of guest experience : a structural equation modelling approach
Ahmad, Alaeddin Mohammad Khalaf
;
Kakeesh, Dana
; …
- In:
International journal of electronic marketing and …
13
(
2022
)
1
,
pp. 1-24
Persistent link: https://www.econbiz.de/10012695449
Saved in:
10
Investigating the impact of resource capabilities on customer loyalty : a structural equation approach for the UK hotels using online ratings
Ramanathan, Usha
;
Ramanathan, Ramakrishnan
- In:
The journal of services marketing
27
(
2013
)
5
,
pp. 404-415
Persistent link: https://www.econbiz.de/10010127928
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