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Relationship marketing
26,367
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25,692
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21,767
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21,016
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17,129
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16,510
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15,533
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14,899
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3,167
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3,158
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3,141
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3,023
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2,934
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2,883
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2,882
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2,636
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2,628
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2,590
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2,581
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2,535
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2,528
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2,257
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2,169
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2,157
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Bruhn, Manfred
157
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144
Han, Heesup
103
Ringle, Christian M.
94
Huber, Frank
91
Kumar, V.
86
Bauer, Hans H.
80
Mattila, Anna S.
76
Siciliani, Luigi
76
Sarstedt, Marko
71
Stauss, Bernd
65
Svensson, Göran
65
Herrmann, Andreas
63
Verhoef, Peter C.
63
Güth, Werner
58
Fehr, Ernst
56
Mittal, Vikas
56
Gil Saura, Irene
55
Hollebeek, Linda D.
55
Propper, Carol
54
Straume, Odd Rune
52
Guiso, Luigi
51
Ockenfels, Axel
50
Aksoy, Lerzan
49
Usman, Osly
49
Prybutok, Victor R.
48
Bjørnskov, Christian
47
Matzler, Kurt
47
Piller, Frank T.
47
Krafft, Manfred
46
Shahin, Arash
46
Grönroos, Christian
45
Hanushek, Eric Alan
45
Grewal, Dhruv
44
Palmatier, Robert W.
44
Prentice, Catherine
44
Gustafsson, Anders
43
Rivkin, Steven G.
43
Walsh, Gianfranco
43
Wirtz, Bernd W.
43
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National Bureau of Economic Research
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139
OECD
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IGI Global
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Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
45
International Monetary Fund
35
Verlag Dr. Kovač
35
International Monetary Fund (IMF)
26
Nomos Verlagsgesellschaft
24
World Bank
24
HAL
21
Edward Elgar Publishing
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Books on Demand GmbH <Norderstedt>
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Hochschulrektorenkonferenz
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Max-Planck-Institut für Ökonomik <Jena> / Abteilung Strategische Interaktion
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Université Paris-Dauphine (Paris IX)
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World Bank Group
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American Marketing Association
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10
RWTH Aachen
10
Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.
9
Erasmus Research Institute of Management (ERIM), Erasmus Universiteit Rotterdam
9
Fördergesellschaft Marketing an der Universität Augsburg
9
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
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Shaker Verlag
9
Springer-Verlag GmbH
9
Organisation for Economic Co-operation and Development
8
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8
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7
Facultatea de Administraţie Publică, Şcoala Naţională de Studii Politice şi Administrative (SNSPA)
7
Haufe-Lexware GmbH & Co. KG
7
Information Resources Management Association
7
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7
International Monetary Fund / Finance Dept
7
Nationalekonomiska Institutionen <Lund>
7
Verlag Franz Vahlen
7
Center for Economic Research <Tilburg>
6
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Journal of business research : JBR
1,098
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908
International journal of hospitality management
757
Industrial marketing management : the international journal for industrial and high-tech firms
562
The service industries journal
482
SpringerLink / Bücher
431
The journal of services marketing
367
Journal of Services Marketing
349
Tourism management : research, policies, practice
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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Working paper / National Bureau of Economic Research, Inc.
293
International journal of contemporary hospitality management
286
NBER working paper series
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Journal of travel and tourism marketing
273
The journal of business & industrial marketing
268
Cogent business & management
256
Discussion paper series / IZA
253
Journal of hospitality marketing & management
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NBER Working Paper
246
Journal of the Academy of Marketing Science
244
Journal of strategic marketing
229
European Journal of Marketing
227
Services marketing quarterly
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International Journal of Bank Marketing
201
Asia Pacific journal of marketing and logistics
193
Journal of service research : JSR
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Psychology & marketing
192
Journal of business ethics : JOBE
190
Auditing : a journal of practice & theory
184
Journal of service management
184
International journal of business information systems : IJBIS
183
International journal of electronic customer relationship management : IJECRM
183
International journal of productivity and quality management : IJPQM
183
Journal of air transport management
179
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
179
Technological forecasting & social change : an international journal
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CESifo working papers
174
International journal of production economics
174
Journal of economic behavior & organization : JEBO
172
Management science : journal of the Institute for Operations Research and the Management Sciences
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ECONIS (ZBW)
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Other ZBW resources
2,815
RePEc
1,295
EconStor
773
USB Cologne (EcoSocSci)
679
BASE
208
USB Cologne (business full texts)
110
OLC EcoSci
52
ArchiDok
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51
Enhancing the customer experience AI-chatbot : service quality, emotional intelligence, and personalisation
Minh T. H. Le
;
Khoi Minh Nguyen
;
Ngan Thanh Nguyen
; …
- In:
International journal of trade and global markets
19
(
2024
)
2
,
pp. 111-132
Persistent link: https://www.econbiz.de/10015062752
Saved in:
52
Service quality, customer satisfaction, and customer loyalty in Indian commercial banks
Lenka, Usha
;
Suar, Damodar
;
Mohapatra, Pratap K.
- In:
Journal of entrepreneurship
18
(
2009
)
1
,
pp. 47-64
Persistent link: https://www.econbiz.de/10003862535
Saved in:
53
Measuring festival quality and value affecting visitors' satisfaction and loyalty using a structural approach
Yoon, Yoo-shik
;
Lee, Jin-soon
;
Lee, Choong-Ki
- In:
International journal of hospitality management
29
(
2010
)
2
,
pp. 335-342
Persistent link: https://www.econbiz.de/10003971465
Saved in:
54
Interrelations of service quality and service loyalty dimensions in medical tourism : a structural equation modelling approach
Debata, Bikash Ranjan
;
Patnaik, Bhaswati
;
Mahapatra, …
- In:
Benchmarking : an international journal ; BIJ
22
(
2015
)
1
,
pp. 18-55
Persistent link: https://www.econbiz.de/10010519965
Saved in:
55
Enhancing customer satisfaction through quality management practices
Harish U. C.
;
Subha, M. V.
- In:
International journal of applied business and economic …
13
(
2015
)
2
,
pp. 923-935
Persistent link: https://www.econbiz.de/10011377014
Saved in:
56
Retail service quality as a key activator of grocery store loyalty
Martinelli, Elisa
;
Balboni, Bernardo
- In:
The service industries journal
32
(
2012
)
14
,
pp. 2233-2247
Persistent link: https://www.econbiz.de/10009620195
Saved in:
57
Determinants of e-loyalty-related behavioural intentions of online travel companies in India : an SEM study with Indian consumers
Gera, Rajat
;
Singhvi, S. R.
- In:
International journal of leisure and tourism marketing …
2
(
2011
)
1
,
pp. 353-377
Persistent link: https://www.econbiz.de/10009409468
Saved in:
58
Mobile communications : a comprehensive hierarchical modelling approach
Clemens, Michael Daniel
;
Shu, Xin
;
Gan, Christopher
- In:
Asia Pacific journal of marketing and logistics
26
(
2014
)
1
,
pp. 114-146
Persistent link: https://www.econbiz.de/10010247504
Saved in:
59
Linking customer loyalty to customer satisfaction and store image : a structural model for retail stores
Thomas, Sam
- In:
Decision
40
(
2013
)
1/2
,
pp. 15-25
Persistent link: https://www.econbiz.de/10010381143
Saved in:
60
Customer's relative loyalty: an empirical examination
Roy, Sanjit Kumar
;
Butaney, Gul T.
- In:
Journal of strategic marketing
22
(
2014
)
3
,
pp. 206-221
Persistent link: https://www.econbiz.de/10010384773
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