//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
The customer experience : a ro...
Similar by subject
Narrow search
Narrow search
Year of publication
From:
To:
Subject
All
Relationship marketing
26,201
Beziehungsmarketing
25,527
Service quality
21,628
Dienstleistungsqualität
20,877
Customer satisfaction
15,448
Kundenzufriedenheit
13,864
Consumer behaviour
12,685
Konsumentenverhalten
12,464
Deutschland
3,593
Theorie
3,506
Germany
3,489
Theory
3,471
Qualitätsmanagement
3,045
Quality management
2,979
Brand management
2,865
Markenführung
2,853
USA
2,683
United States
2,625
Lieferantenmanagement
2,531
Supplier relationship management
2,529
Wirtschaftsprüfung
2,515
Financial audit
2,509
Social Web
2,362
Social web
2,361
Electronic Commerce
2,323
E-commerce
2,260
Brand image
2,216
Markenimage
2,204
Krankenhaus
2,060
Marketingmanagement
2,060
Marketing management
2,044
Hospital
2,036
Online-Handel
2,020
Online retailing
2,012
Customer service
1,975
Kundenservice
1,861
Einzelhandel
1,839
Retail trade
1,829
Online-Marketing
1,821
Internet marketing
1,808
more ...
less ...
Online availability
All
Undetermined
19,316
Free
9,608
Type of publication
All
Article
38,807
Book / Working Paper
14,477
Journal
94
Other
30
Type of publication (narrower categories)
All
Article in journal
29,671
Aufsatz in Zeitschrift
29,671
Aufsatz im Buch
5,043
Book section
5,043
Graue Literatur
2,862
Non-commercial literature
2,862
Working Paper
2,326
Hochschulschrift
2,171
Arbeitspapier
2,137
research-article
2,045
Thesis
1,732
Collection of articles of several authors
933
Sammelwerk
933
Case study
700
Fallstudie
700
Aufsatzsammlung
578
Conference paper
307
Konferenzbeitrag
307
Ratgeber
252
Lehrbuch
240
Konferenzschrift
234
Bibliografie enthalten
231
Bibliography included
231
Guidebook
231
Textbook
213
Article
184
conceptual-paper
174
case-report
156
Conference proceedings
153
Handbook
145
Handbuch
145
review-article
133
Collection of articles written by one author
124
Sammlung
124
review
106
Dissertation u.a. Prüfungsschriften
87
Amtsdruckschrift
71
Government document
71
viewpoint
69
Reprint
66
more ...
less ...
Language
All
English
44,541
German
7,594
Undetermined
1,056
Hungarian
103
French
65
Spanish
31
Italian
26
Polish
23
Lithuanian
13
Romanian
13
Russian
12
Swedish
11
Czech
9
Dutch
6
Danish
4
Finnish
4
Indonesian
3
Portuguese
3
Multiple languages
1
Albanian
1
Serbian
1
Turkish
1
Ukrainian
1
Vietnamese
1
more ...
less ...
Author
All
Bruhn, Manfred
201
Homburg, Christian
142
Han, Heesup
97
Kumar, V.
85
Huber, Frank
78
Siciliani, Luigi
76
Mattila, Anna S.
74
Stauss, Bernd
68
Bauer, Hans H.
66
Hadwich, Karsten
64
Verhoef, Peter C.
63
Herrmann, Andreas
60
Svensson, Göran
60
Mittal, Vikas
56
Gil Saura, Irene
54
Propper, Carol
53
Hollebeek, Linda D.
52
Straume, Odd Rune
52
Grönroos, Christian
50
Aksoy, Lerzan
49
Prybutok, Victor R.
48
Piller, Frank T.
47
Edvardsson, Bo
45
Hanushek, Eric Alan
45
Krafft, Manfred
45
Matzler, Kurt
45
Shahin, Arash
45
Gustafsson, Anders
44
Prentice, Catherine
44
Grewal, Dhruv
43
Rivkin, Steven G.
43
Töpfer, Armin
43
Walsh, Gianfranco
42
Evanschitzky, Heiner
41
Palmatier, Robert W.
41
Wong, IpKin Anthony
40
Thaichon, Park
39
Usman, Osly
39
Wirtz, Jochen
39
Hyun, Sunghyup Sean
38
more ...
less ...
Institution
All
National Bureau of Economic Research
192
Springer Fachmedien Wiesbaden
108
IGI Global
42
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
40
OECD
38
International Monetary Fund (IMF)
27
Verlag Dr. Kovač
27
International Monetary Fund
25
Books on Demand GmbH <Norderstedt>
19
World Bank
19
Hochschulrektorenkonferenz
17
Université Paris-Dauphine (Paris IX)
17
Nomos Verlagsgesellschaft
14
HAL
13
World Bank Group
12
Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.
11
Erasmus Research Institute of Management (ERIM), Erasmus Universiteit Rotterdam
11
American Marketing Association
10
Springer-Verlag GmbH
10
Fördergesellschaft Marketing an der Universität Augsburg
9
Edward Elgar Publishing
8
Erasmus Research Institute of Management
8
RWTH Aachen
8
Shaker Verlag
8
Verlag Franz Vahlen
8
De Gruyter Oldenbourg
7
Eric Cuvillier <Firma>
7
Facultatea de Administraţie Publică, Şcoala Naţională de Studii Politice şi Administrative (SNSPA)
7
Information Resources Management Association
7
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
7
Springer Gabler <Firma>
7
Universität Kaiserslautern / Lehrstuhl für Produktionswirtschaft
7
Universität Mannheim
7
Universität Ulm
7
Economics Institute for Research (SIR), Handelshögskolan i Stockholm
6
Europäische Kommission
6
Harvard Graduate School of Business Administration
6
Haufe-Lexware GmbH & Co. KG
6
Taylor and Francis.
6
USA / General Accounting Office
6
more ...
less ...
Published in...
All
Journal of business research : JBR
887
Journal of retailing and consumer services
823
International journal of hospitality management
686
Industrial marketing management : the international journal for industrial and high-tech firms
470
The service industries journal
457
SpringerLink / Bücher
373
The journal of services marketing
367
Journal of Services Marketing
350
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
289
Tourism management : research, policies, practice
284
International journal of contemporary hospitality management
271
Journal of travel and tourism marketing
250
Journal of hospitality marketing & management
238
Journal of the Academy of Marketing Science
228
European Journal of Marketing
224
The journal of business & industrial marketing
219
Journal of strategic marketing
210
Journal of service research : JSR
203
Services marketing quarterly
203
International Journal of Bank Marketing
201
Cogent business & management
199
Working paper / National Bureau of Economic Research, Inc.
194
Journal of service management
193
NBER working paper series
191
Auditing : a journal of practice & theory
181
International journal of electronic customer relationship management : IJECRM
177
NBER Working Paper
171
Asia Pacific journal of marketing and logistics
167
Journal of air transport management
167
Service business
162
Journal of marketing
161
Psychology & marketing
161
The TQM journal : the international review of organizational improvement
159
Journal of retailing
158
International journal of productivity and quality management : IJPQM
153
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
151
Journal of Business & Industrial Marketing
147
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
144
European journal of marketing : EJM
141
Marketing intelligence & planning
140
more ...
less ...
Source
All
ECONIS (ZBW)
48,381
Other ZBW resources
2,785
RePEc
1,054
EconStor
419
USB Cologne (EcoSocSci)
377
BASE
301
OLC EcoSci
47
USB Cologne (business full texts)
41
ArchiDok
3
more ...
less ...
Showing
1
-
10
of
53,408
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
"Enjoy!" the effects of service blessings on the customer
Schindler, Robert M.
;
Sen, Sandipan S.
;
Wiles, Judy A.
- In:
Services marketing quarterly
43
(
2022
)
1
,
pp. 110-128
Persistent link: https://www.econbiz.de/10012801859
Saved in:
2
Corporate culture and firm performance : a service-oriented perspective
Vigolo, Vania
;
Bonfanti, Angelo
;
Magliocca, Pierpaolo
; …
- In:
International journal of managerial and financial accounting
8
(
2016
)
2
,
pp. 109-123
Persistent link: https://www.econbiz.de/10011643411
Saved in:
3
The moderating role of service innovation on the relationship between customer satisfaction and customer value : a case of 3-star hotels in Jakarta
Sukwadi, Ronald
- In:
International journal of services, economics and management
8
(
2017
)
1/2
,
pp. 18-34
Persistent link: https://www.econbiz.de/10011892259
Saved in:
4
The service-profit chain : a review and extension
Yee, Rachel W. Y.
;
Yeung, Andy C. L.
;
Cheng, T. C. E.
; …
- In:
Total quality management & business excellence : an …
20
(
2009
)
5/6
,
pp. 617-632
Persistent link: https://www.econbiz.de/10003882597
Saved in:
5
Managing satisfaction in relationships over time
Aflaki, Sam
;
Popescu, Ioana
-
2010
Persistent link: https://www.econbiz.de/10008807683
Saved in:
6
Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
Gouthier, Matthias H. J.
(
ed.
);
Stauss, Bernd
(
honouree
); …
-
2007
-
1. Aufl.
Persistent link: https://www.econbiz.de/10003516945
Saved in:
7
Understanding customers' service experience : review and research propositions
Khan, Arif K.
;
Metri, Bhimaraya A.
- In:
International journal of business environment : IJBE
4
(
2011
)
1
,
pp. 45-62
Persistent link: https://www.econbiz.de/10009155012
Saved in:
8
Do task- and relation-oriented customers co-create a better quality of service? : an empirical study of customer-dominant logic
Cheung, Fung Yi Millissa
;
To, Wai Ming
- In:
Management decision : MD
53
(
2015
)
1
,
pp. 179-197
Persistent link: https://www.econbiz.de/10010520362
Saved in:
9
Enhancing customer experience in the service industry : a global perspective
Altinay, Levent
(
ed.
);
Poudel, Surya
(
ed.
)
-
2016
Persistent link: https://www.econbiz.de/10011419571
Saved in:
10
Improving service management in budget hotels
Peng, Jianping
;
Zhao, Xinyuan
;
Mattila, Anna S.
- In:
International journal of hospitality management
49
(
2015
),
pp. 139-148
Persistent link: https://www.econbiz.de/10011379970
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->