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Kreutzer, Ralf T.
51
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35
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33
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31
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30
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29
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28
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27
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27
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26
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25
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Jerath, Kinshuk
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24
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24
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23
Filieri, Raffaele
23
Fritz, Wolfgang
23
Gu, Bin
23
Saxton, Gregory D.
23
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22
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22
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21
Proaktives und reaktives After-sales social media management
Putz, Michael
-
2017
Persistent link: https://www.econbiz.de/10011774564
Saved in:
22
Social network analysis and domestic and international retailers : an investigation of social media networks of cosmetic brands
Watanabe, Nicholas M.
;
Kim, Jiyeon
;
Park, Joohyung
- In:
Journal of retailing and consumer services
58
(
2021
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012431112
Saved in:
23
Globalizing politeness? : towards a globalization-sensitive framework of mediated service encounters
Hultgren, Kristina
- In:
Technology mediated service encounters
,
(pp. 97-119)
.
2019
Persistent link: https://www.econbiz.de/10012057344
Saved in:
24
The impact of CRM components system on customer retention in the telecom industry : a case of Y-Telecom in Yemen
Alhakimi, Wail
;
Ghaleb, Abdulsalam
- In:
Middle East journal of management : MEJM
6
(
2019
)
4
,
pp. 378-409
Persistent link: https://www.econbiz.de/10012111773
Saved in:
25
An information stock model of customer behavior in multichannel customer support services
Jerath, Kinshuk
;
Kumar, Anuj
;
Netessine, Serguei
- In:
Manufacturing & service operations management : M & SOM
17
(
2015
)
3
,
pp. 368-383
Persistent link: https://www.econbiz.de/10011307925
Saved in:
26
Do customer emotions affect agent speed? : an empirical study of emotional load in online customer contact centers
Altman, Daniel
;
Yom-Tov, Galit B.
;
Olivares, Marcelo
; …
- In:
Manufacturing & service operations management : M & SOM
23
(
2021
)
4
,
pp. 854-875
Persistent link: https://www.econbiz.de/10012627394
Saved in:
27
Voice-based AI in call center customer service : a natural field experiment
Wang, Lingli
;
Huang, Ni
;
Hong, Yili
;
Liu, Luning
;
Guo, …
- In:
Production and operations management : the flagship …
32
(
2023
)
4
,
pp. 1002-1018
Persistent link: https://www.econbiz.de/10014266223
Saved in:
28
CallCenter
profi
Wiesbaden : SFO Medien
;
anfangs: Wiesbaden : Gabler, …
;
…
-
1998,[1]-[2]; 1998,3 -
Persistent link: https://www.econbiz.de/10000676519
Saved in:
29
Up- und Cross-Selling : mehr Profit mit Zusatzverkäufen im
Kundenservice
Hartwig, Tanja
-
2009
-
1. Aufl.
Persistent link: https://www.econbiz.de/10003716449
Saved in:
30
Reengineering call centre operations using simulation
Min, Ho-key
;
Yu, Vincent
- In:
International journal of services technology and management
9
(
2008
)
1
,
pp. 71-78
Persistent link: https://www.econbiz.de/10003765950
Saved in:
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