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Does autonomy increase or decrease negative emotional displays from service workers? : a test of competing hypotheses
Smit, Brandon W.; Ryan, Liam C.; Nelson, Courtney A. - In: Journal of personnel psychology 15 (2016) 3, pp. 134-138
Persistent link: https://www.econbiz.de/10011644429
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Consumers' captive service experiences : it's you and me
Rayburn, Steven W. - In: The service industries journal 35 (2015) 15/16, pp. 806-825
Persistent link: https://www.econbiz.de/10011416846
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A customer scorned : effects of employee reprimands in frontline service encounters
Pugh, Harrison B.; Brady, Michael K.; Hopkins, Lucas M. - In: Journal of service research : JSR 21 (2018) 2, pp. 219-234
Persistent link: https://www.econbiz.de/10011855801
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Mitigating customer bias in intergroup service encounters
Brach, Simon - 2014
Persistent link: https://www.econbiz.de/10010423116
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Customer abuse to service workers : an analysis of its social creation within the service economy
Korczynski, Marek; Evans, Claire - In: Work, employment & society : a journal of the British … 27 (2013) 5, pp. 768-784
Persistent link: https://www.econbiz.de/10010210973
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Subclinical : the invisible service worker
Bhatnagar, Kushagra - In: Marketing theory 20 (2020) 2, pp. 151-157
Persistent link: https://www.econbiz.de/10012230737
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The effects of employee behavior in sustainable service organizations
Disse, Isabel Kittyma; Becker-Özcamlica, Hürrem - In: The journal of services marketing 36 (2022) 8, pp. 1095-1105
Persistent link: https://www.econbiz.de/10013410803
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Impact of consumer education and knowledge on purchase intentions within services industry : a study of symbiotic analysis in Mexico
Rajagopal; Rajagopal, Ananya - In: International journal of services and operations … 35 (2020) 1, pp. 58-77
Persistent link: https://www.econbiz.de/10012178614
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Workplace incivility and its effect upon restaurant frontline service employee emotions and service performance
Cho, Meehee; Bonn, Mark Andrew; Han, Su-Jin; Lee, Kyung Hee - In: International journal of contemporary hospitality management 28 (2016) 12, pp. 2888-2912
Persistent link: https://www.econbiz.de/10011611032