Narrow search
Showing 1 - 10 of 153,288
Cover Image
Market orientation and customer satisfaction : the role of service quality and innovation
Mahmoud, Mahmoud Abdulai; Hinson, Robert; Duut, Dickson … - In: International journal of business and emerging markets … 11 (2019) 2, pp. 144-167
Persistent link: https://www.econbiz.de/10012135585
Cover Image
Investigating of the causal relationship among Relational Selling Behaviors, Cause-Related Marketing and Consumer Value in the resort hotel
Chen, Tser-yieth; Sung, Wei-Nown; Chen, Kuang-Cheng; … - In: International journal of electronic customer … 1 (2007/08) 4, pp. 402-420
Persistent link: https://www.econbiz.de/10003754392
Cover Image
Revisiting customers' perception of service quality in fast food restaurants
Namin, Aidin - In: Journal of retailing and consumer services 34 (2017), pp. 70-81
Persistent link: https://www.econbiz.de/10011628999
Cover Image
A service failure framework of hotels in Taiwan : adaptation of 7Ps marketing mix elements
Poh Theng Loo; Leung, Rosanna - In: Journal of vacation marketing : an international journal 24 (2018) 1, pp. 79-100
Persistent link: https://www.econbiz.de/10011876123
Cover Image
Strategic framework of fitness clubs based on quality dimensions : the blue ocean strategy approach
Vieira, Elsa Regina Monteiro; Ferreira, João J. M. - In: Total quality management & business excellence : an … 29 (2018) 14, pp. 1648-1667
Persistent link: https://www.econbiz.de/10011962118
Cover Image
Market, learning and service orientations : an integrated framework for understanding retailer performance
Ye, Lilly; Robertson, Tip - In: The journal of retail marketing management research : JRMMR 2 (2009/10) 1, pp. 44-55
Persistent link: https://www.econbiz.de/10003838091
Cover Image
Developing a strategic abstraction tool for service innovation
Mattsson, Jan - In: Journal of strategic marketing 18 (2010) 2, pp. 133-144
Persistent link: https://www.econbiz.de/10003978351
Cover Image
The role of service innovation in the market orientation : new service performance linkage
Cheng, Colin C.; Krumwiede, Dennis - In: Technovation : the international journal of … 32 (2012) 7/8, pp. 487-497
Persistent link: https://www.econbiz.de/10009659360
Cover Image
Market orientation and service innovation on customer perceived value : the case of supermarket retailers
Yeh, Ying-Pin - In: Management research review 39 (2016) 4, pp. 449-467
Persistent link: https://www.econbiz.de/10011563837
Cover Image
Achieving excellence in services marketing : roles in customer delight
Mandal, Pratap Chandra - In: International journal of business excellence : IJBEX 20 (2020) 3, pp. 359-374
Persistent link: https://www.econbiz.de/10012199135