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Service quality, customer satisfaction and loyalty in the Yemeni mobile service market

Akroush, Mamoun N.; Dawood, Shuhd A.; Affara, Israa B. - In: International journal of services, economics and management 7 (2015) 1, pp. 53-73

Persistent link: https://www.econbiz.de/10011607179

Redefining service quality scale with customer experience quality scale : a critical review

Gupta, Atul - In: International journal of services and operations management 25 (2016) 1, pp. 48-64

Persistent link: https://www.econbiz.de/10011593379

Factors leading to customer satisfaction : an empirical study of retail banking in Oman

Ananda, S.; Devesh, Sonal - In: International journal of economics and business research 16 (2018) 4, pp. 502-516

Persistent link: https://www.econbiz.de/10011990742

An empirical study on the cellular subscribers churn, selection factors and satisfaction with the services

Misra, Richa; Sonali Singh; Mahajan, Renuka - In: International journal of product development : IJPD 23 (2019) 2/3, pp. 105-121

Persistent link: https://www.econbiz.de/10012105676

The effect of website design quality and service quality toward repurchase intention in the e-commerce industry : a cross-continental analysis

Wilson, Nicholas; Keni, Keni; Tan, Pauline Henriette … - In: Gadjah Mada international journal of business 21 (2019) 2, pp. 187-222

Persistent link: https://www.econbiz.de/10012106901

Personal touch or convenient tech? : an investigation of customer channel preferences in retail banking

Ayyagari, Madhavi; Parahoo, Sanjai K. - In: International journal of financial services management … 9 (2018) 2, pp. 103-118

Persistent link: https://www.econbiz.de/10011914143

Banking service quality provided by commercial banks and customer satisfaction : a structural equation modelling approaches

Main, Naser Alolayyan; Al-Hawary, Sulieman Ibraheem Shelash - In: International journal of productivity and quality … 24 (2018) 4, pp. 543-565

Persistent link: https://www.econbiz.de/10011924288

Impact of service quality on customer satisfaction and customer loyalty : evidence from banking sector

Khan, Mubbsher Munawar; Fasih, Mariam - In: Pakistan journal of commerce and social sciences 8 (2014) 2, pp. 331-354

The aim of this research study is to determine the satisfaction level of banking customers regarding quality of different services provided by their bank and their loyalty with the respective bank. Service quality is studied within a spectrum of different dimensions. An effort is also made to...

Persistent link: https://www.econbiz.de/10011926308

A development model of factors affecting customer loyalty to mobile service providers in Thailand

Patcharanan Klankaew; Amnuay Saengnoree - In: International journal of services and operations management 29 (2018) 4, pp. 487-506

Persistent link: https://www.econbiz.de/10011878321

Service quality evaluation : moderating influences of first-time and revisiting customers

Kuo, Tsuang; Chen, Chih Ta; Cheng, Wan Jung - In: Total quality management & business excellence : an … 29 (2018) 4, pp. 429-440

Persistent link: https://www.econbiz.de/10011854071