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81
Firm size and the effectiveness of training for customer service
Lee, Gregory John
- In:
The international journal of human resource management
23
(
2012
)
12
,
pp. 2597-2613
Persistent link: https://www.econbiz.de/10009552573
Saved in:
82
The influence of organisational context on training success in the restaurant industry
Ballesteros, Jose Luis
;
Da Saá, Petra
- In:
The service industries journal
32
(
2012
)
8
,
pp. 1265-1282
Persistent link: https://www.econbiz.de/10009553153
Saved in:
83
A longitudinal study of the zone of tolerance
Stodnick, Michael
;
Marley, Kathryn A.
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
1
,
pp. 25-42
Persistent link: https://www.econbiz.de/10009770753
Saved in:
84
Identifying opportunities for service productivity improvement using a business model lens
Zolnowski, Andreas
;
Semmann, Martin
;
Amrou, Sharif
; …
- In:
The service industries journal
33
(
2013
)
3/4
,
pp. 409-425
Persistent link: https://www.econbiz.de/10009732850
Saved in:
85
Time pressure, training activities and dysfunctional auditor behaviour : evidence from small audit firms
Svanström, Tobias
- In:
International journal of auditing : IJA
20
(
2016
)
1
,
pp. 42-51
Persistent link: https://www.econbiz.de/10011482474
Saved in:
86
Service quality and the training of employees : the mediating role of organizational commitment
Dhar, Rajib Lochan
- In:
Tourism management : research, policies, practice
46
(
2015
),
pp. 419-430
Persistent link: https://www.econbiz.de/10010486210
Saved in:
87
Service staff attitudes, organisational practices and performance drivers
Beatson, Amanda
;
Lings, Ian
;
Gudergan, Siegfried P.
- In:
Journal of management & organization : journal of …
14
(
2008
)
2
,
pp. 168-179
Persistent link: https://www.econbiz.de/10003722821
Saved in:
88
Training for quality
Celinski, Darek
- In:
Gower handbook of quality management
,
(pp. 34-48)
.
2003
Persistent link: https://www.econbiz.de/10002860250
Saved in:
89
Personal- und Organisationsentwicklung auf der Grundlage von Qualitätsmanagement und der systemischen Theorie Senges : dargestellt am Beispiel der Wellnesshotels
Müller, Hartmut
-
2001
Persistent link: https://www.econbiz.de/10001594414
Saved in:
90
Betriebliche Weiterbildung in mittelständischen Unternehmen
Reinemann, Holger
-
2002
Persistent link: https://www.econbiz.de/10001659905
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