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1
Cross-buying evaluations in the retail banking industry
Liu, Tsung-chi
;
Wu, Li-wei
- In:
The service industries journal
29
(
2009
)
7/8
,
pp. 903-922
Persistent link: https://www.econbiz.de/10003990187
Saved in:
2
The influence of goal attainment and switching costs on customers' staying intentions
Temerak, Mohamed Sobhy
;
El-Manstrly, Dahlia
- In:
Journal of retailing and consumer services
51
(
2019
),
pp. 51-61
Persistent link: https://www.econbiz.de/10012114986
Saved in:
3
An empirical investigation of the switching process in retail banking
Eappen, Neetha J.
;
Pavithran, K. B.
- In:
South Asian journal of management : SAJM
24
(
2017
)
2
,
pp. 116-135
Persistent link: https://www.econbiz.de/10011772286
Saved in:
4
"Only you"? - Marktanteile und Migration im Privatkundengeschäft : erhebliche Unterschiede zwischen den Bankengruppen
Oehler, Andreas
(
contributor
)
-
2003
Persistent link: https://www.econbiz.de/10001915614
Saved in:
5
"Only you?": Marktanteile und Migration im Privatkundengeschäft der Bankengruppen
Oehler, Andreas
- In:
Bank-Archiv : Zeitschrift für das gesamte Bank- und …
52
(
2004
)
3
,
pp. 181-188
Persistent link: https://www.econbiz.de/10001981428
Saved in:
6
The role of price satisfaction in managing customer relationships : the case of financial services
Lymperopoulos, Constantine
;
Chaniotakis, Ioannis E.
; …
- In:
Marketing intelligence & planning
31
(
2013
)
3
,
pp. 216-228
Persistent link: https://www.econbiz.de/10009760676
Saved in:
7
"Switching is easy" : service firm communications to encourage customer switching
Pick, Doreén
- In:
Journal of retailing and consumer services
21
(
2014
)
4
,
pp. 502-509
Persistent link: https://www.econbiz.de/10010388546
Saved in:
8
Do switching barriers in the retail banking industry influence bank customers in different age groups differently?
Tesfom, Goitom
;
Birch, Nancy J.
- In:
The journal of services marketing
25
(
2011
)
5
,
pp. 371-380
Persistent link: https://www.econbiz.de/10009272238
Saved in:
9
Helping bank customers switch : a case study
Matthews, Claire
;
Murray, David
- In:
Journal of financial services marketing : JFSM
11
(
2006/07
)
4
,
pp. 360-369
Persistent link: https://www.econbiz.de/10003501377
Saved in:
10
Impact of service quality, customer satisfaction and switching costs on customer loyalty
Nguyen Thanh Do
;
Pham Thanh Van
;
Tran Dung Manh
;
Pham …
- In:
Journal of Asian finance, economics and business : JAFEB
7
(
2020
)
8
,
pp. 395-405
Persistent link: https://www.econbiz.de/10012670698
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