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Relationships between lifestyle of health and sustainability and healthy food choices for seniors

Kim, Myung‐Ja; Lee, Choong‐Ki; Gon Kim, Woo; Kim, … - In: International Journal of Contemporary Hospitality Management 25 (2013) 4, pp. 558-576

Purpose – The purpose of this paper is to examine the structural relationships among lifestyle of health and sustainability (LOHAS), healthy food choices, trust, and emotional loyalty and the moderating role of age between seniors and non‐seniors in restaurants. Design/methodology/approach...

Persistent link: https://www.econbiz.de/10014763188

Switching Barriers in Business-to-Business Services: A Qualitative Study

Yanamandram, Venkata K.; White, L. - 2006

Purpose - To investigate the determinants of behavioural brand loyalty amongst dissatisfied customers in the business-to-business (B2B) services sector. Design/methodology/approach - A qualitative study was conducted, with 28 personal interviews undertaken with managers who are involved in the...

Persistent link: https://www.econbiz.de/10009457502

A patron, a referral and why in Macau casinos : the case of mainland Chinese gamblers

Zeng, Zhong Lu; Prentice, Catherine - In: International journal of hospitality management 36 (2014), pp. 167-175

Persistent link: https://www.econbiz.de/10010239298

The impacts of relationship marketing on cognitive dissonance, satisfaction, and loyalty : the mediating role of trust and cognitive dissonance

Sharifi, Seyed Shahin; Esfidani, Mohammad Rahim - In: International journal of retail & distribution management 42 (2014) 6, pp. 553-575

Persistent link: https://www.econbiz.de/10010386524

Attitudinal loyalty, behavioural loyalty and social media : an introspection

Hawkins, Kerrie; Vel, Prakash - In: The marketing review 13 (2013) 2, pp. 125-141

Persistent link: https://www.econbiz.de/10010200657

Integrating consumer characteristics into the stochastic modelling of purchase loyalty

Rungie, Cam; Uncles, Mark; Laurent, Gilles - In: European journal of marketing : EJM 47 (2013) 10, pp. 1667-1690

Persistent link: https://www.econbiz.de/10010201724

The influence of electronic service quality on loyalty in postal services : the mediating role of satisfaction

Águila-Obra, Ana Rosa del; Padilla-Meléndez, Antonio; … - In: Total quality management & business excellence : an … 24 (2013) 10, pp. 1111-1123

Persistent link: https://www.econbiz.de/10009793746

Exploring the link between customer experience-loyalty-consumer spend

Srivasta, Mala; Kaul, Dimple - In: Journal of retailing and consumer services 31 (2016), pp. 277-286

Persistent link: https://www.econbiz.de/10011528711

Achieving customer loyalty through service excellence in internet industry

Thaichon, Paramaporn; Lobo, Antonio; Mitsis, Ann - In: International journal of quality and service sciences 6 (2014) 4, pp. 274-289

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Service marketing tools influencing attitudinal loyalty and behavioural loyalty

Chen, Tser-yieth; Hsu, Hsin-Swai - In: International journal of electronic customer … 7 (2013) 3/4, pp. 173-190

Persistent link: https://www.econbiz.de/10010396378