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Service quality and its relation to satisfaction and loyalty in logistics outsourcing relationships

Juga, Jari; Juntunen, Jouni; Grant, David B. - In: Managing service quality : MSQ ; an international journal 20 (2010) 6, pp. 496-510

Persistent link: https://www.econbiz.de/10008778634

Innovation in logistics outsourcing relationship : in the search of customer satisfaction

Cichosz, Marzenna; Goldsby, Thomas J.; Knemeyer, A. Michael - In: LogForum : elektroniczne czasopismo naukowe z dziedziny … 13 (2017) 2, pp. 209-219

Persistent link: https://www.econbiz.de/10011845961

How to achieve customer satisfaction? : perspective of logistics outsourcing performance

Świtała, Marcin; Cichosz, Marzenna; Trzęsiok, Joanna - In: LogForum : elektroniczne czasopismo naukowe z dziedziny … 15 (2019) 1, pp. 39-51

Persistent link: https://www.econbiz.de/10012153959

The Impact of Service Satisfaction, Relational Satisfaction and Commitment on Customer Loyalty in Logistics Outsourcing Relationship

Singh, Sanjit - 2020

on customer loyalty in logistics outsourcing relationships in Indian scenario. 254 users of logistics services from India …-seller relationship in logistics outsourcing … developed to study the relationship among the linkages. Findings from the study supports that logistics service satisfaction …

Persistent link: https://www.econbiz.de/10012856166

Examining how logistics service providers' adaptability impacts logistics outsourcing performance, customers' satisfaction and loyalty

Świtała, Marcin; Niestrój, Krzysztof; Hanus, Piotr - In: LogForum : elektroniczne czasopismo naukowe z dziedziny … 14 (2018) 4, pp. 449-465

Persistent link: https://www.econbiz.de/10012153790

Determinants of customer loyalty for home delivery

Lin, Chin-Sen; Hsu, Chia-Lin; Chen, Mu-Chen - In: International journal of logistics systems and management 22 (2015) 2, pp. 125-154

Persistent link: https://www.econbiz.de/10011455831

Latent classes of service quality, logistics costs and loyalty

Juntunen, Jouni; Juntunen, Mari; Juga, Jari - In: International journal of logistics : research and … 18 (2015) 5, pp. 442-458

Persistent link: https://www.econbiz.de/10011482340

Estimating the performance of the logistics services attributes influencing customer satisfaction in the field of refrigerated transport

Gajawska, Teresa; Grigoroudis, Evangelos - In: International journal of shipping and transport … 9 (2017) 5, pp. 540-561

Persistent link: https://www.econbiz.de/10011850057

Is logistics service quality a pathway to customer loyalty in the international freight forwarding industry?

Yoganandan, G.; Vasan, M. - In: International journal of logistics systems and … 48 (2024) 1, pp. 1-16

Persistent link: https://www.econbiz.de/10015065427

A theoretical model to investigate customer loyalty on logistics service providers for sustainable business performance

Soh, Keng Lin; Sze Hui Chin; Wong, Wai Peng - In: International journal of business performance and … 7 (2015) 3, pp. 212-232

Persistent link: https://www.econbiz.de/10011521212

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