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Effects of customer expertise...
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15,463
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14,922
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Bauer, Hans H.
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Huber, Frank
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Mattila, Anna S.
75
Stauss, Bernd
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Low, Linda
67
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66
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62
Lambertini, Luca
61
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60
Toh Mun Heng
60
Mittal, Vikas
56
Gil Saura, Irene
53
Haucap, Justus
53
Propper, Carol
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Hollebeek, Linda D.
52
Hanushek, Eric Alan
50
Prybutok, Victor R.
50
Usman, Osly
50
Viaene, Jean-Marie
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Aksoy, Lerzan
49
Pang, Eng Fong
49
Rivkin, Steven G.
49
Grewal, Dhruv
48
Brekke, Kurt R.
47
Piller, Frank T.
47
Wirtz, Jochen
47
Asher, Mukul G.
46
Grönroos, Christian
46
Shahin, Arash
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Agarwal, Sumit
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eSocialSciences
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Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.
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709
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SpringerLink / Bücher
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NBER working paper series
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Tourism management : research, policies, practice
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Telecommunications policy : the international journal of digital economy, data sciences and new media
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International journal of contemporary hospitality management
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Journal of travel and tourism marketing
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European Journal of Marketing
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Journal of the Academy of Marketing Science
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The journal of business & industrial marketing
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Journal of strategic marketing
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Cogent business & management
216
International Journal of Bank Marketing
216
International journal of production research
206
Services marketing quarterly
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Technological forecasting & social change : an international journal
199
Journal of service research : JSR
193
European journal of operational research : EJOR
191
Management science : journal of the Institute for Operations Research and the Management Sciences
189
Asia Pacific journal of marketing and logistics
188
The TQM journal : the international review of organizational improvement
185
Psychology & marketing
184
Auditing : a journal of practice & theory
181
International journal of productivity and quality management : IJPQM
181
International journal of electronic customer relationship management : IJECRM
180
Journal of marketing
179
Journal of air transport management
178
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178
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ECONIS (ZBW)
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RePEc
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USB Cologne (EcoSocSci)
790
EconStor
772
BASE
215
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1
Product quality vs service quality in the mobile industry : is there a dominant driver of customer intention to switch providers?
Peng, Xianghui
;
Scott, Rebecca
;
Prybutok, Victor
; …
- In:
Operations management research : OMR ; advancing …
7
(
2014
)
3/4
,
pp. 63-76
Persistent link: https://www.econbiz.de/10010439715
Saved in:
2
Factors affecting Jordanian consumer loyalty toward cellular phone brand
Al-Hawary, Sulieman Ibraheem Shelash
;
Harahsheh, Sara …
- In:
International journal of economics and business research
7
(
2014
)
3
,
pp. 349-375
Persistent link: https://www.econbiz.de/10010409321
Saved in:
3
Verdünnte Verfügungsrechte : Konzeptualisierung und Operationalisierung der Dienstleistungsqualität auf der Grundlage der Property Rights Theorie
Ullrich, Frank
-
2004
-
1. Aufl.
Persistent link: https://www.econbiz.de/10002170971
Saved in:
4
An integrated model of the effects of service evaluation, corporate image, and switching barriers on customer loyalty
Giovanis, Apostolos
;
Tsoukatos, Evangelos
- In:
Journal of transnational management : the official …
22
(
2017
)
1
,
pp. 4-24
Persistent link: https://www.econbiz.de/10011774231
Saved in:
5
The antecedence of customer loyalty in traditional restaurants in East Java, Indonesia
Susanti, Christina Esti
- In:
International journal of process management and …
4
(
2014
)
1
,
pp. 22-35
Persistent link: https://www.econbiz.de/10010390788
Saved in:
6
Customer perceptions of value, satisfaction, and loyalty in the social media era : insights from electrical home appliances in an emerging economy
Md Uzir Hossain Uzir
;
Ishraq Jerin
;
Abu Bakar bin Abdul …
- In:
International journal of quality and innovation : IJQI
6
(
2022
)
2
,
pp. 190-230
Persistent link: https://www.econbiz.de/10013257353
Saved in:
7
Important drivers for customer satisfaction : from product focus to image and service quality
Hallencreutz, Jacob
;
Parmler, Johan
- In:
Total quality management & business excellence
32
(
2021
)
5
,
pp. 501-510
Persistent link: https://www.econbiz.de/10012440307
Saved in:
8
The influence of service quality, product quality, price, and innovation on customer loyalty at satay restaurant with the customer satisfaction as an intervening variable
Mulady, Rifda Zahida
;
Sumadi
-
2023
Persistent link: https://www.econbiz.de/10014325903
Saved in:
9
The drivers of customer satisfaction and loyalty in automotive aftermarket industry
Chandel, Jyoti Kumar
;
Mohiuddin, Syed Aulia
;
Mishra, G. P.
- In:
International journal of business excellence : IJBEX
29
(
2023
)
3
,
pp. 351-371
Persistent link: https://www.econbiz.de/10014294167
Saved in:
10
A study on customer satisfaction towards digitalization of mobile telecommunication service in Delhi
Jain, Esha
;
Madan, Manish
- In:
Business analyst : a refereed journal of Shri Ram …
36
(
2015
)
1
,
pp. 107-126
Persistent link: https://www.econbiz.de/10011533034
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