Narrow search
Showing 1 - 10 of 66,680
Cover Image
Classifying restaurant service quality attributes by using Kano model and IPA approach
Pai, Fan-Yun; Yeh, Tsu-Ming; Tang, Cheng-Yeh - In: Total quality management & business excellence : an … 29 (2018) 3, pp. 301-328
Persistent link: https://www.econbiz.de/10011854059
Cover Image
Applying a revised SQPM in the Define Step of Six Sigma and a case study
Chen, K. S.; Chen, H. T.; Lin, C. L. - In: Total quality management & business excellence : an … 23 (2012) 3, pp. 309-324
Persistent link: https://www.econbiz.de/10009553694
Cover Image
Developing strategies for improving the service quality of casual-dining restaurants : new insights from integrating IPGA and QFD analysis
Cheng, Ching-Chan; Tsai, Ming-Chun; Lin, Shu-Ping - In: Total quality management & business excellence : an … 26 (2015) 3/4, pp. 415-429
Persistent link: https://www.econbiz.de/10011300161
Cover Image
Determinants of fast-food restaurant service quality in the United Arab Emirates
Ponnaiyan, Subramaniam; Ababneh, Khaldoun I.; Prybutok, … - In: Quality management journal : QMJ 28 (2021) 2, pp. 86-97
Persistent link: https://www.econbiz.de/10012500781
Cover Image
Toward cost-effective service excellence : exploring the relationship between managers' perceptions of quality and the operational efficiency and profitability of restaurants
Kukanja, Marko; Planinc, Tanja - In: Quality management journal : QMJ 27 (2020) 2, pp. 95-105
Persistent link: https://www.econbiz.de/10012309607
Cover Image
Service quality and gender differences in Brazilian self-service restaurants
Freitas, André Luís Policani; Barros, Marta Duarte de - In: International journal of services, economics and management 7 (2015/2016) 2/4, pp. 198-221
Persistent link: https://www.econbiz.de/10011688162
Cover Image
Updating service operations
Sulek, Joanne S.; Hensley, Rhonda L. - In: Managing service quality : MSQ ; an international journal 20 (2010) 5, pp. 475-489
Persistent link: https://www.econbiz.de/10008662225
Cover Image
Service failure, recovery and improvement : the case of a Chinese restaurant
Cao, Zheng; Robb, David; Lu, Qiang - In: International journal of services and operations management 4 (2008) 2, pp. 218-242
Persistent link: https://www.econbiz.de/10003663961
Cover Image
GRSERV scale : an effective tool for measuring consumer perceptions of service quality in green restaurants
Chen, Cheng-Ta; Cheng, Ching-Chan; Hsu, Fu-Sung - In: Total quality management & business excellence : an … 26 (2015) 3/4, pp. 355-367
Persistent link: https://www.econbiz.de/10011300178