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THEMEQUAL : adapting the SERVQUAL scale to theme park services ; a case of Hong Kong Disneyland
Tsang, Nelson K. F.; Lee, Louisa Y. S.; Wong, Alan; … - In: Journal of travel and tourism marketing 29 (2012) 5/6, pp. 416-429
Persistent link: https://www.econbiz.de/10009626889
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Measurement of visitors' satisfaction with public zoos in Korea using importance-performance analysis
Lee, Hyung-Sook - In: Tourism management : research, policies, practice 47 (2015), pp. 251-260
Persistent link: https://www.econbiz.de/10010499449
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How in-store educational and entertaining events influence shopper satisfaction
Sands, Sean; Oppewal, Harmen; Beverland, Michael - In: Journal of retailing and consumer services 23 (2015), pp. 9-20
Persistent link: https://www.econbiz.de/10010503939
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Examining casino service quality in the Asian Las Vegas : an alternative approach
Wong, IpKin Anthony; Fong, Veronica Hoi In - In: Journal of hospitality marketing & management 19 (2010) 8, pp. 842-865
Persistent link: https://www.econbiz.de/10008748449
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From Mickey Mouse to Max and Cheese : enhancing user experience for the family market
Agate, Sarah Taylor; Williams, Joel E.; Barrett, Nate - In: International journal of business innovation and research 5 (2011) 4, pp. 338-358
Persistent link: https://www.econbiz.de/10009389015
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Corporate image in the leisure services sector
Minkiewicz, Joanna; Evans, Jody; Bridson, Kerrie; … - In: The journal of services marketing 25 (2011) 3, pp. 190-201
Persistent link: https://www.econbiz.de/10009230974
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The theory of attractive quality and experience offerings
Högström, Claes - In: The TQM journal : the international review of … 23 (2011) 2, pp. 111-127
Persistent link: https://www.econbiz.de/10008938679
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Service quality benchmarking of amusement parks using a hybrid approach
James, Ajith Tom - In: International journal of quality & reliability management 39 (2022) 4, pp. 1000-1019
Persistent link: https://www.econbiz.de/10013169515
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An empirical investigation of the impact of service experience on emotions, satisfaction and loyalty for theme park visitors
Ittamalla, Rajesh; Kumar, Daruri Venkata Srinivas - In: International journal of business excellence : IJBEX 26 (2022) 4, pp. 477-497
Persistent link: https://www.econbiz.de/10013198333
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A re-examination of the antecedents and impact of customer participation in service
Wu, Cedric Hsi-jui - In: The service industries journal 31 (2011) 5/6, pp. 863-876
Persistent link: https://www.econbiz.de/10009127886