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6,985
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6,801
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5,741
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148
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138
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132
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123
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121
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120
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118
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117
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116
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108
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107
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105
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104
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102
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100
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99
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99
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98
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97
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96
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95
Ramsay, Ian
95
Smyth, Russell
95
Allen, David E.
91
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91
Huber, Frank
90
Breunig, Robert
89
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88
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85
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85
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Australian bulletin of labour
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121
Modern banking in India
Sharma, Kahan Chand
-
2007
-
1. ed.
Persistent link: https://www.econbiz.de/10003561525
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122
On the role of SMS for transaction confirmation with IVR telephone banking
Peevers, Gareth
;
Douglas, G.
;
Marshall, D.
;
Jack, M. A.
- In:
The international journal of bank marketing : IJBM
29
(
2011
)
3
,
pp. 206-223
Persistent link: https://www.econbiz.de/10009011795
Saved in:
123
Generic technology-based service quality dimensions in banking : impact on customer satisfaction and loyalty
Ganguli, Shirshendu
;
Roy, Sanjit Kumar
- In:
The international journal of bank marketing : IJBM
29
(
2011
)
2
,
pp. 168-189
Persistent link: https://www.econbiz.de/10009011820
Saved in:
124
Do online services contribute to establishing brand equity within the retail banking context?
Al-Hawari, Mohd Ahmad
- In:
Journal of relationship marketing : innovations & …
10
(
2011
)
3
,
pp. 145-166
Persistent link: https://www.econbiz.de/10009356128
Saved in:
125
Effectiveness of banking services provided to customers by private banks
Shanthi, P. Jebah
;
Austin, S. Senu
- In:
International journal of economic research
12
(
2015
)
2
,
pp. 373-378
Persistent link: https://www.econbiz.de/10011419832
Saved in:
126
Mobile Banking : a fashionable concept or an institutionalized channel in future retail banking? : analyzing patterns in the practical and academic mobile banking literature
Moser, Florian
- In:
The international journal of bank marketing : IJBM
33
(
2015
)
2
,
pp. 162-177
Persistent link: https://www.econbiz.de/10011326061
Saved in:
127
Impact of customer-centric technologies on retail banking
Rajagopal
;
Rajagopal, Ananya
- In:
International journal of business competition and …
1
(
2010
)
2
,
pp. 147-161
Persistent link: https://www.econbiz.de/10009727493
Saved in:
128
Adoption of technologically based innovations : the neglected role of bounded rationality
Gounaris, Spiros
;
Koritos, Christos D.
- In:
The journal of product innovation management : an …
29
(
2012
)
5
,
pp. 821-838
Persistent link: https://www.econbiz.de/10009625607
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129
Key determinant factors for retail bank switching in Ghana
Narteh, Bedman
- In:
International journal of emerging markets
8
(
2013
)
4
,
pp. 409-427
Persistent link: https://www.econbiz.de/10010364232
Saved in:
130
Process digitisation in retail banking : an empirical examination of process virtualization theory
Graupner, Enrico
;
Mädche, Alexander
- In:
International journal of electronic business
12
(
2015
)
4
,
pp. 364-379
Persistent link: https://www.econbiz.de/10011548180
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