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Tour operators' service qualit...
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Messung
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Service quality
21,606
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Qualitätsmanagement
16,837
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Krankenhaus
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89
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83
Homburg, Christian
72
Diewert, Walter E.
71
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63
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61
Propper, Carol
61
Devadasan, S. R.
60
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57
Shahin, Arash
56
Foster, James E.
54
Silber, Jacques
54
Straume, Odd Rune
54
Svensson, Göran
54
Talib, Faisal
53
Heckman, James J.
52
Law, Chun Hung Roberts
52
Nijkamp, Peter
52
Hanushek, Eric Alan
51
Rahman, Zillur
51
Töpfer, Armin
50
Prybutok, Victor R.
48
Stauss, Bernd
48
Duclos, Jean-Yves
47
Seth, Suman
47
Dale, Barrie G.
46
Verme, Paolo
46
Feenstra, Robert C.
45
Jolliffe, Dean
44
Rivkin, Steven G.
44
Burkhauser, Richard V.
43
Mittal, Vikas
43
Ringle, Christian M.
42
Aksoy, Lerzan
41
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41
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International Labour Organization (ILO), United Nations
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IGI Global
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International Monetary Fund
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25
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24
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23
Deutsches Institut für Normung
22
Edward Elgar Publishing
22
Books on Demand GmbH <Norderstedt>
21
European Centre for the Development of Vocational Training
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Verband der Automobilindustrie
21
Weltbank
21
Deutsche Gesellschaft für Qualität
20
Europäische Kommission / Statistisches Amt
19
Statistik Austria
19
Basel Committee on Banking Supervision
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Europäische Kommission / Gemeinsame Forschungsstelle
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Oxford Poverty & Human Development Initiative
16
International Water Management Institute (IWMI)
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Shaker Verlag
15
Springer-Verlag GmbH
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Springer International Publishing
14
Christel DeHaan Tourism and Travel Research Institute <Nottingham>
13
Institute of Social Studies (ISS)
13
International Food Policy Research Institute (IFPRI)
13
World Institute for Development Economic Research (UNU/WIDER), United Nations University
13
Erasmus Research Institute of Management (ERIM), Erasmus Universiteit Rotterdam
12
HAL
12
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Tourism management : research, policies, practice
793
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
695
International journal of hospitality management
680
Journal of retailing and consumer services
573
International journal of productivity and quality management : IJPQM
550
Journal of business research : JBR
540
NBER working paper series
532
Working paper / National Bureau of Economic Research, Inc.
514
The TQM journal : the international review of organizational improvement
507
International journal of quality & reliability management
476
NBER Working Paper
459
The service industries journal
435
Tourism management perspectives : TMP
424
International journal of production research
411
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
394
Tourism economics : the business and finance of tourism and recreation
394
Journal of travel and tourism marketing
363
SpringerLink / Bücher
357
International journal of contemporary hospitality management
351
Total quality management & business excellence
318
International Journal of Quality & Reliability Management
311
Journal of Services Marketing
284
International journal of production economics
275
The journal of services marketing
275
Discussion paper series / IZA
270
Tourism analysis : an interdisciplinary tourism & hospitality journal
266
Journal of hospitality marketing & management
244
Quality management journal : QMJ
230
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
229
European journal of operational research : EJOR
205
Cogent business & management
194
Tourism planning & development
188
International journal of six sigma and competitive advantage : IJSSCA
187
Journal of air transport management
186
Auditing : a journal of practice & theory
182
The TQM Magazine
180
International journal of services and operations management
175
Services marketing quarterly
171
International journal of quality and service sciences
170
IZA Discussion Paper
163
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ECONIS (ZBW)
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Other ZBW resources
3,273
USB Cologne (EcoSocSci)
2,481
RePEc
2,092
EconStor
1,147
BASE
184
USB Cologne (business full texts)
158
OLC EcoSci
64
ArchiDok
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1
Measuring service quality in Macau luxury hotels using the QFD method : a case study
Pai, Chen-Kuo
;
Chen, Shun-Hsing
;
Hinds, David
- In:
International journal of services technology and management
22
(
2016
)
1/2
,
pp. 106-119
Persistent link: https://www.econbiz.de/10011645319
Saved in:
2
Mapping heritage tourism service quality using the Kano model : a case study of Indian tourism
Pandey, Ashutosh
;
Sahu, Rajendra
- In:
International journal of services and operations …
37
(
2020
)
2
,
pp. 264-283
Persistent link: https://www.econbiz.de/10012521924
Saved in:
3
A measure of tourist experience quality : the case of inland tourism in Malaga
Soler, Ismael P.
;
Gemar, German
- In:
Total quality management & business excellence
30
(
2019
)
13
,
pp. 1466-1479
Persistent link: https://www.econbiz.de/10012199898
Saved in:
4
Travel motivations of Iranian tourists to Turkey and their satisfaction level with all-inclusive package tours
Ozturk, Yuksel
;
San, Rana Allahyari
;
Okumus, Fevzi
; …
- In:
Journal of vacation marketing
25
(
2019
)
1
,
pp. 25-36
Persistent link: https://www.econbiz.de/10011986581
Saved in:
5
Tourism service quality improvement ; "the early bird catches the worm"
Lin, Shu-ping
;
Yang, Chenlung
;
Ho, Thao-minh
- In:
Total quality management & business excellence : an …
26
(
2015
)
7/8
,
pp. 793-810
Persistent link: https://www.econbiz.de/10011388414
Saved in:
6
Customer responses to integrity issues for travel services in China : a content analysis based on online complaints
Gong, Jin-Hong
;
Xie, Li-Shan
;
Peng, Jia-Min
;
Guan, Xin-Hua
- In:
International journal of contemporary hospitality management
27
(
2015
)
2
,
pp. 199-213
Persistent link: https://www.econbiz.de/10011300098
Saved in:
7
Power of apologetic responses in online travel community
Guo, Xiaoshu
;
Ye, Qiang
;
Law, Chun Hung Roberts
;
Liang, Sai
- In:
International journal of hospitality management
103
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013209274
Saved in:
8
The influence of the assessment of internet websites offering tourist services on the manner of purchase of holiday packages
Szopiński, Tomasz
- In:
Economic research
30
(
2017
)
1,2
,
pp. 1655-1668
Persistent link: https://www.econbiz.de/10012224887
Saved in:
9
Understanding the WOM behaviour of e-service users : an empirical study in online travel services
Li, Hongxiu
;
Suomi, Reima
- In:
International journal of networking and virtual …
16
(
2016
)
3
,
pp. 221-235
Persistent link: https://www.econbiz.de/10011654293
Saved in:
10
What do customers expect of travel agent-customer interactions? : measuring and improving customer experience in interactions with travel agents
Wu, Yu-Chi
;
Lee, Hsiang-Ming
;
Liao, Pin-Ru
- In:
Journal of travel and tourism marketing
35
(
2018
)
8
,
pp. 1000-1012
Persistent link: https://www.econbiz.de/10011941816
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