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The effects of restaurant quality attributes on consumer behavioral intentions
Bujisic, Milos; Hutchinson, Joe; Parsa, H. G. - In: International journal of contemporary hospitality management 26 (2014) 8, pp. 1270-1291
Persistent link: https://www.econbiz.de/10010467913
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Global service quality of business-to-consumer electronic-commerce
Shareef, Mahmud Akhter; Kumar, Vinod; Dwivedi, Yogesh Kumar - In: International journal of Indian culture and business … 8 (2014) 1, pp. 1-34
Persistent link: https://www.econbiz.de/10010400980
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National versus local brands : examining the influences of credence and experience services on customer perceptions of quality in a franchise context
Joen, Hyo-jin Jean; Dant, Rajiv P.; Gleiberman, Aaron M. - In: European journal of marketing : EJM 48 (2014) 7/8, pp. 1511-1535
Persistent link: https://www.econbiz.de/10010415544
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A comparison of quality satisfaction between transactional and relational customers in e-commerce
Yen, Yung-shen - In: The TQM journal : the international review of … 26 (2014) 6, pp. 577-593
Persistent link: https://www.econbiz.de/10010426601
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A quality evaluation model for the design quality of online shopping websites
Cebi, Selcuk - In: Electronic commerce research and applications 12 (2013) 2, pp. 124-135
Persistent link: https://www.econbiz.de/10010504882
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Service quality and price perceptions by internet retail customers : linking the three stages of service interaction
Cho, Yun Kyung - In: Journal of service research : JSR 17 (2014) 4, pp. 432-445
Persistent link: https://www.econbiz.de/10010432161
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Customer retention in the medical tourism industry : impact of quality, satisfaction, trust and price resonableness
Han, Heesup; Hyun, Sunghyup Sean - In: Tourism management : research, policies, practice 46 (2015), pp. 20-29
Persistent link: https://www.econbiz.de/10010485589
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Factors affecting Jordanian consumer loyalty toward cellular phone brand
Al-Hawary, Sulieman Ibraheem Shelash; Harahsheh, Sara … - In: International journal of economics and business research 7 (2014) 3, pp. 349-375
Persistent link: https://www.econbiz.de/10010409321
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Customer anger and incentives for quality provision
Heyes, Anthony; Kapur, Sandeep - 2012
Persistent link: https://www.econbiz.de/10009670844
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Returns policy and quality risk in e-business
Hsiao, Lu; Chen, Ying-Ju - In: Production and operations management : an international … 21 (2012) 3, pp. 489-503
Persistent link: https://www.econbiz.de/10009560498