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The influence of social media marketing on apparel brands' customers' satisfaction : the mediation of perceived value
Yang, Yongzhong; Khan, Zobi; Zhang, Yu - In: Asian Academy of Management journal : AAMJ 25 (2020) 2, pp. 167-188
Persistent link: https://www.econbiz.de/10012499493
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Distinguishing between the impact of social media public and private compliments on customers' future service recovery expectations
Bozkurt, Sıddık; Gligor, David - In: Journal of retailing and consumer services 60 (2021), pp. 1-12
Persistent link: https://www.econbiz.de/10012502644
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Platform quality factors influencing content providers' loyalty
Kim, Junic - In: Journal of retailing and consumer services 60 (2021), pp. 1-8
Persistent link: https://www.econbiz.de/10012502736
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Sentiment analysis : an effective way of interpreting consumer's inclinations towards a brand
Tiruwa, Anurag; Yadav, Rajan; Suri, P. K. - In: Transforming organizations through flexible systems …, (pp. 205-219). 2020
Persistent link: https://www.econbiz.de/10012127718
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Social media and value creation : the role of interaction satisfaction and interaction immersion
Hamilton, Mitchell; Kaltcheva, Velitchka D.; Rohm, Andrew J. - In: Journal of interactive marketing : a quarterly … 36 (2016), pp. 121-133
Persistent link: https://www.econbiz.de/10011616016
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Contemplating museums' service failure : extracting the service quality dimensions of museums from negative on-line reviews
Su, Yaohua; Teng, Weichen - In: Tourism management : research, policies, practice 69 (2018), pp. 214-222
Persistent link: https://www.econbiz.de/10011903454
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Online customer experience in e-retailing : implications for web entrepreneurship
Micu, Angela Eliza; Bouzaabia, Olfa; Bouzaabia, Rym; … - In: International entrepreneurship and management journal 15 (2019) 2, pp. 651-675
Persistent link: https://www.econbiz.de/10012227100
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Critical omni-channel service elements affecting satisfaction and loyalty
Koo, Wanmo - In: International journal of e-business research : an … 16 (2020) 2, pp. 32-46
Persistent link: https://www.econbiz.de/10012302679
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How does culture impact customer evaluation in online complaining? : evidence from Germany and India
Sengupta, Sanchayan - In: Journal of global information management : an official … 28 (2020) 2, pp. 131-159
Persistent link: https://www.econbiz.de/10012304208
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How managerial responses to online reviews affect customer satisfaction : an empirical study based on additional reviews
Zhao, Yan; Wen, Lingling; Feng, Xiangnan; Li, Ran; Lin, … - In: Journal of retailing and consumer services 57 (2020), pp. 1-11
Persistent link: https://www.econbiz.de/10012305219