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Please clap! : how customer service quality perception affects the authenticity of sustainability initiatives

Brockhaus, Sebastian; Amos, Clinton; Fawcett, Amydee M.; … - In: Journal of marketing theory and practice 25 (2017) 4, pp. 396-420

Persistent link: https://www.econbiz.de/10011771059

Customer demand prediction of service-oriented manufacturing incorporating customer satisfaction

Cao, Jin; Jiang, Zhibin; Wang, Kangzhou - In: International journal of production research 54 (2016) 5/6, pp. 1303-1321

Persistent link: https://www.econbiz.de/10011495069

Relationship between service quality, consumer values, satisfaction and loyalty : an empirical study of a shopping mall

Campos, Domingos Fernandes; Barros, Kelson Wagner da Silva - In: International journal of services and operations … 39 (2021) 4, pp. 541-562

Persistent link: https://www.econbiz.de/10012693067

Emoticons are not for everyone : the role of congruence between hotel brand positioning strategies and communication style in enhancing customers' brand attitude and booking intent...

Hegner, Sabrina; Lotze, Carlotta; Beldad, Ardion Daroca - In: Tourism and hospitality research : THR 21 (2021) 3, pp. 317-329

Persistent link: https://www.econbiz.de/10012593210

Modeling customer satisfaction's impact on loyalty : insights for customer-centric resource allocation

Li, Yinxing; Xing, Aijing; Terui, Nobuhiko - In: Service science 15 (2023) 2, pp. 107-128

Persistent link: https://www.econbiz.de/10014293788

The impact of service experience on sustainable customer engagement : the mediation of green perceived value and customer satisfaction

Yan, Dongwei; Wang, Chenke; Sun, Tianyi; Wen, Decheng - In: Corporate social responsibility and environmental management 31 (2024) 3, pp. 2175-2194

Persistent link: https://www.econbiz.de/10014531293

Customer satisfaction as a mediator variable between service quality and customer loyalty for a bank in Indonesia

Bahri, Syamsul; Dalimunthe, Ritha Fatimah; Ginting, Paham; … - In: Expert journal of marketing 5 (2017) 2, pp. 44-52

This study aims to analyze the effect of service quality toward satisfaction and customer loyalty for PT. BNI (Persero) Tbk, Aceh Province. The article also analyses customer satisfaction as a mediator variable between service quality and customer loyalty. The sampling technique in the study was...

Persistent link: https://www.econbiz.de/10011764075

Kundenbindung als Marketingziel : Identifikation und Analyse zentraler Determinanten

Peter, Sibylle Isabelle - 1997

Persistent link: https://www.econbiz.de/10000628099

Ein Meßkonzept für die Bankloyalität : Investitionen in Bank/Kunde-Beziehungen unter Risikoaspekten

Polan, Ralf - 1995

Persistent link: https://www.econbiz.de/10000541974

Konsumentenvertrauen : Konzepte und Anwendungen für ein nachhaltiges Kundenbindungsmanagement

Bauer, Hans H. (ed.) - 2006

Persistent link: https://www.econbiz.de/10003284144