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Distinct enough? : a national examination of Catholic hospital affiliation and patient perceptions of care
Kutney-Lee, Ann; Melendez-Torres, G. J.; McHugh, Matthew D. - In: Health care management review : HCM review 39 (2014) 2, pp. 134-144
Persistent link: https://www.econbiz.de/10010356235
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Patient satisfaction scores and their relationship to hospital website quality measures
Ford, Eric W.; Huerta, Timothy R.; Diana, Mark L.; … - In: Health marketing quarterly 30 (2013) 4, pp. 334-348
Persistent link: https://www.econbiz.de/10010244736
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UCPERF : an urgent care patient satisfaction instrument
Qin, Hong; Prybutok, Victor R.; Peak, Daniel A.; … - In: Quality management journal : QMJ 21 (2014) 3, pp. 11-25
Persistent link: https://www.econbiz.de/10010383912
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Assessing the quality of patient care : a normative decision view
Nasim, Kanwal; Malik, Shahab Alam; Iqbal, Muhammad Zahid; … - In: International journal of productivity and quality … 13 (2014) 2, pp. 125-141
Persistent link: https://www.econbiz.de/10010387734
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Using service simulation to analyse the satisfaction with the processes of intensive care unit in the hospital : the perspective of the patient and the family
Chang, Hou-tai; Jen, Hen-yi; Dahlgaard-Park, Su Mi - In: Total quality management & business excellence : an … 24 (2013) 8, pp. 869-885
Persistent link: https://www.econbiz.de/10009783366
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An integrated simulation-DEA approach to imporve quality care of medical centres
Azadeh, Mohammad Ali; Sepahi, Masoome; Haghighi, Sara … - In: International journal of process management and … 3 (2013) 3, pp. 352-370
Persistent link: https://www.econbiz.de/10010339882
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A five-senses perspective to quality in hospitals
Ugolini, Marta Maria; Rossato, Chiara; Baccarani, Claudio - In: The TQM journal : the international review of … 26 (2014) 3, pp. 284-299
Persistent link: https://www.econbiz.de/10010341264
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Using an adapted approach to the Kano model to identify patient needs from various patient roles
Gustavsson, Susanne; Gremyr, Ida; Sarenmalm, Elisabeth Kenne - In: The TQM journal : the international review of … 28 (2016) 1, pp. 151-162
Persistent link: https://www.econbiz.de/10011534398
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Assessing the relationship between patient satisfaction and clinical quality in an ambulatory setting
Bosko, Tawnya; Wilson, Kathryn S. - In: Journal of health organization and management 30 (2016) 7, pp. 1063-1080
Persistent link: https://www.econbiz.de/10011550705
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Symmetric and asymmetric effects of primary healthcare attributes on patient satisfaction : do they vary across patients?
Giovanis, Apostolos N.; Pierrakos, George - In: The marketing review 15 (2015) 4, pp. 439-463
Persistent link: https://www.econbiz.de/10011551330