Narrow search
Showing 81 - 90 of 151,001
Cover Image
A class of statistical models for evaluating services and performances
Corduas, Marcella; Iannario, Maria; Piccolo, Domenico - In: Statistical methods for the evaluation of educational …, (pp. 99-117). 2009
Persistent link: https://www.econbiz.de/10003974724
Cover Image
Statistical techniques for continuous improvement : a citizen's satisfaction survey
Cappelli, Lucio; Guglielmetti, Roberta; Mattia, Giovanni; … - In: The TQM journal : the international review of … 22 (2010) 3, pp. 267-284
Persistent link: https://www.econbiz.de/10003978216
Cover Image
Customer satisfaction, corporate image, and service quality in professional services
Cameran, Mara; Moizer, Peter; Pettinicchio, Angela - In: The service industries journal 30 (2010) 3/4, pp. 421-435
Persistent link: https://www.econbiz.de/10003980721
Cover Image
Inter-organizational social capital as relationship investments : an empirical investigation of the effects on customers' relationship satisfaction
Colucci, Mariachiara; Presutti, Manuela - In: Customer relations, (pp. 73-93). 2011
Persistent link: https://www.econbiz.de/10008988071
Cover Image
Patient satisfaction, managers' climate orientation and organizational climate
Ancarani, Allesandro; Di Mauro, Carmela; Giammanco, … - In: International journal of operations & production … 31 (2011) 3, pp. 224-250
Persistent link: https://www.econbiz.de/10009008586
Cover Image
Investigating the role of festivalscape in culinary tourism : the case of food and wine events
Mason, Michela C.; Paggiaro, Adriano - In: Tourism management : research, policies, practice 33 (2012) 6, pp. 1329-1336
Persistent link: https://www.econbiz.de/10009576028
Cover Image
Analysis of InterRailers satisfaction regarding tourism services and activities in Italy, Greece and Croatia
Fernandes, Carolina Dinis; Sarmento, Manuela - In: World review of entrepreneurship, management and … 9 (2013) 2, pp. 152-165
Persistent link: https://www.econbiz.de/10009727262
Cover Image
Airline service quality in South Africa and Italy
De Jager, Johan W.; Zyl, D. Van; Toriola, A. L. - In: Journal of air transport management 25 (2012), pp. 19-21
Persistent link: https://www.econbiz.de/10009664177
Cover Image
Retail service quality as a key activator of grocery store loyalty
Martinelli, Elisa; Balboni, Bernardo - In: The service industries journal 32 (2012) 14, pp. 2233-2247
Persistent link: https://www.econbiz.de/10009620195
Cover Image
Evaluation of the interrailers' satisfaction regarding the tourism services and activities in Italy, Greece and Croatia
Fernandes, Carolina; Sarmento, Manuela; Matias, Alvaro - In: Quantitative methods in tourism economics : [it is the …, (pp. 59-77). 2013
Persistent link: https://www.econbiz.de/10009710438