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E-procurement service quality in Malaysia

Sharifah Latifah Syed A. Kadir - In: ASEAN marketing journal : Association of Southeast … 8 (2016) 2, pp. 85-95

Persistent link: https://www.econbiz.de/10011915482

Repurchase loyalty for customer social co-creation e-marketplaces

Kang, Ju-Young M. - In: Journal of fashion marketing and management 18 (2014) 4, pp. 452-464

Persistent link: https://www.econbiz.de/10010530878

The case of Amazon.com : towards a conceptual framework of online customer service experience (OCSE) using the emerging consensus technique (ECT)

Klaus, Philipp - In: The journal of services marketing 27 (2013) 6, pp. 443-457

Persistent link: https://www.econbiz.de/10010198163

Customers perceptions toward the use of online services : the case of Saudi telecommunication sector

Al-Shourah, Abdullah Ahmed - In: Journal of management research 6 (2014) 1, pp. 239-256

Persistent link: https://www.econbiz.de/10010430645

Building loyalty with online financial services customers : is there a gender difference?

Ladhari, Riadh; Leclerc, André - In: Journal of retailing and consumer services 20 (2013) 6, pp. 560-569

Persistent link: https://www.econbiz.de/10010128305

Factors influencing web customers' willingnes to engage in online shopping with an internet retailer

Pavur, Robert J.; Abdullah, A. B. M.; Murad, Md. Wahid - In: Journal of internet commerce 15 (2016) 3, pp. 292-310

Persistent link: https://www.econbiz.de/10011636496

On Buyer Selection of Service Providers in Online Outsourcing Platforms for IT Services

Hong, Yili; Pavlou, Paul A. - 2017

The Internet has presumably created a level playing field that allows any service provider across the globe to compete for contracts on online outsourcing platforms for IT services. In this paper, we empirically examine (a) how country (language, time zone, cultural) differences and the...

Persistent link: https://www.econbiz.de/10014123731

Influence of Information Technology, Quality of Service, Trust, Price, Customer Satisfaction on E-Commerce

Muhammad, Farhan; Permana, Herdiansyah - 2019

This Research Is Made To Know And Analyze The Factors That Affect E-Commerce In The Form Of Information Technology, Service Quality, Trust, Price, Customer Satisfaction. The technique used in sampling in this study was Smart PLS, with a sample of 202 respondents. Data collection using...

Persistent link: https://www.econbiz.de/10014033111

Determinants of an organization's website ease of use : the moderating role of product tangibility

Aljukhadar, Muhammad; Senecal, Sylvain - In: Journal of organizational computing and electronic commerce 25 (2015) 4, pp. 337-359

Persistent link: https://www.econbiz.de/10011398649

Platform quality factors influencing content providers' loyalty

Kim, Junic - In: Journal of retailing and consumer services 60 (2021), pp. 1-8

Persistent link: https://www.econbiz.de/10012502736